Apply for school transport
The section entitled 'What to do if your child does not qualify for free transport' on our Who can get free school transport page contains further details about our discretionary travel scheme for September 2024.
- For children age 5-16
- You should read the information sheet 2024 to 2025 (PDF) [161KB] before applying
Returning students in 2024-25
If your child is:
- Automatically entitled to free transport
- Attending the same school next year
there is no need to reapply. Their existing travel pass will remain valid for the next school year. A new travel pass will only be issued if your child moves to a different bus service.
If your child is moving on to the next stage of education, for example:
- They are moving from infant school to junior school
- They are moving from primary school to high school
you will need to reapply for school transport.
Further information
Transport for schools outside Norfolk
To apply for transport to a school outside Norfolk, for travel between:
- September 2024 to July 2025 use the printable application form 2024-25 (PDF) [95KB]
It is not possible to apply online or by telephone.
Track your online application
You can track the progress of your online application. Allow five working days from when you submitted your application before checking.
Applications are usually processed in time for the start of term in September. However if you apply after 31 July, be prepared to make alternative travel arrangements.
Track the progress of your application
How to apply by post
To apply by post, for travel between:
- September 2024 and July 2025, use the printable application form 2024-25 (PDF) [95KB]
You should read the information sheet 2024 to 2025 (PDF) [161KB] before applying.
Post the completed form to:
Travel and Transport
Norfolk County Council
County Hall
Norwich
NR1 2DH
Or you can email a scan of the completed form to: educationtransport@norfolk.gov.uk
How to accept an offer of transport
If you've received a letter offering your child transport, use our online form to accept the offer.
If any details included in the letter are wrong or have changed, you'll need to:
- Call us on 0344 800 8020
- Start a new online application
Online applications for the new academic year (from September) are usually available from May.
How to change your details
Use our online general enquiry form if you:
- Need to change address
- Need to change to a different school
- Wish to request a different boarding point
- Would prefer a different bus or train service
If your bus pass is delayed
You may be able to claim back money spent on travel, if you applied before 31 July and there was a delay in issuing your pass.
If you apply after 31 July you can't claim a refund for bus or train tickets purchased, unless the pass issued was incorrect and unusable.
To apply for a refund send your request, together with the tickets purchased, to:
Travel and Transport
Norfolk County Council
County Hall
Martineau Lane
Norwich
NR1 2DH
The tickets must have been purchased at a cost-effective rate and be appropriate to the age of the pupil and the days they attended.
Travel and Transport may request confirmation of attendance from the school for audit purposes.
All refunds will be at the discretion of the appropriate Travel and Transport Manager.
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