Hospitality Team Member Level 2 Standard
Programme
This programme covers:
- Knowing your customers
- Meeting regulation and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product knowledge
This programme is designed to develop:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Duration
The duration of the Hospitality Member Apprenticeship will be 12-15 months.
It is the responsibility of the employer to ensure every apprentice is given 20% of their paid hours as time to learn.
Qualification
Full Hospitality Team Member Level 2 Apprenticeship. You may be required to take Functional Skills maths and English at Level 1 if you do not already hold the equivalent GCSE grade 2-9 or (old system A*-E).
Job Role
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. Specialisms we can offer are:
- Food preparation
- Housekeeping
- Reception
- Barista
- On demand test
- Practical observation
- Professional discussion
- Business Project
- Serving alcoholic beverages
- Food and beverage service
- Concierge & guest services
- Reservations, conference and banqueting
Delivery
To help apprentices, there will be a variety in the ways they will learn:
- Flexible start dates
- Workplace/workshop learning
- 1 to 1 support from Assessor to Apprentice
- Online learning environment for support throughout the Apprenticeship
- Monthly workshops to cover knowledge
Progression
Progression is likely to be onto a hospitality supervisory or team leading role.
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