Online customer service standards

Our digital offer is the most comprehensive, convenient and responsive way to connect you with information, advice and council services.

Our aim is to make it as straightforward and convenient to use as possible by minimising the number of sign ins/passwords you need to deal with us online.

When you use our website we will:

• Make sure it is accessible - read our accessibility statement
• Make it as easy as possible to find what you are looking for
• Give you information which is relevant and personal to you in a way which is clear and easy to understand
• Provide content you can trust and rely on as a current and authoritative source of information and advice
• Make sure it works on a mobile or tablet
• Acknowledge receipt of anything you submit online so you know it is being dealt with and what to do if you have questions
• Make sure it complies with the local digital declaration so you can use it with confidence

Help us improve our services

We would also really like you to:

• Tell us when you are pleased with our service
• Tell us when we don't meet any of our customer service standards
• Offer your ideas and suggestions for how we can improve

Contact us if you are interested in helping us improve our services.