Better Broadband for Norfolk privacy notice
This page provides information on how Norfolk County Council’s Better Broadband for Norfolk uses your personal information to investigate and provide responses to individual broadband-related enquiries, and in general management of broadband-related contracts.
By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.
Further details
We also provide further details regarding:
- Who we are
- How long we use your information for
- Your rights under the GDPR and
- How to exercise them
You can see this information in our general privacy notice on our web site or you can ask us for a copy of this information.
What we use your personal information for
We use your personal information primarily to manage Norfolk County Council’s Better Broadband for Norfolk including:
- Reviewing, managing and enforcing contracts
- Making and receiving supplier payments
- Responding to individual queries including dealing with concerns and complaints
- We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.
We may also use information in other ways compatible with the above.
The information we collect and use
The information we may collect and use may include your:
- Personal details such as your name
- Contact details – your address and postcode and any unique property reference which identifies your home or commercial premises
- Any other information shared by you or by an organisation acting on your behalf regarding your broadband service
Who provides this information
The information we hold includes information you have provided to us.
We may also receive information from:
- Anyone you have nominated or instructed to act on your behalf
- Other local authorities such as district councils
- Government department or agency, including Department of Culture, Media and Sport, HM Treasury, Cabinet Office, DEFRA and National Audit Office
- Other businesses including BT Group plc, Openreach and other broadband infrastructure organisations, other internet service providers
- MPs who are making an enquiry on your behalf
How the law protects you and the legal basis for processing your information
We have legal grounds to process this information because it is necessary in the performance of a contract, to comply with a legal duty or to fulfil a public task. This includes under the:
- Localism Act 2011
Who we share your information with
We may also share your personal information with other organisations and public bodies, in particular:
Anyone you have nominated or instructed to act on your behalf
- Other local authorities such as district councils
- Government department or agency, including Department of Culture, Media and Sport
- Other businesses including BT Group plc, Openreach and other broadband infrastructure organisations, other internet service providers
- MPs who are making an enquiry on your behalf
We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so. The law imposes safeguards to protect your privacy in these circumstances.
We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by Norfolk County Council to provide a service to the Council or directly to you. These service providers are known as data processors and have a legal obligation under GDPR and to Norfolk County Council to look after your personal information and only use it for providing that service. These organisations include:
- Openreach
- BT Group plc
Finally, we may also share your information across different departments of Norfolk County Council, where it is necessary for our public tasks or functions to do so.
How we keep your information
The information is stored electronically, on Norfolk County Council’s records management system. Additionally, information is securely stored in other mediums, including email accounts and in paper files. We do not process your information outside of the European Economic Area
Automated decision making
We do not make automated decisions about you and your family.
Date of notice
This notice was updated in June 2019.
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