Road Safety Team privacy notice

This page provides information on how the Road Safety Team uses your personal information to improve road safety through education and training. By 'use' we mean the various ways your personal information may be processed including storing and sharing the information.

Further details

We also provide further details regarding:

Who we are
How long we use your information for
Your rights under the UK General Data Protection Regulation (UK GDPR) and
How to exercise them

You can see this information in our general privacy notice or you can ask us for a copy of this information.

What we use your personal information for

We use your personal information primarily to manage our Road Safety Team activities including:

Deliver road safety service or process your enquiry
Administer road safety projects and programmes with our contracted suppliers
Record driver training outcomes, including identifying remedial training interventions
Contact you if you have participated in feedback surveys and selected for a prize draw or agreed to take part in a case study (where you have given written consent)
Complete checks to satisfy risk assessments (eg: driving licence, insurance and MOT when driver uses their own vehicle for an assessment)
Evaluate and quality assure our services, and this will include anonymised data
Provide newsletters and mailing lists (where you have given written consent)

We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.

We may also use information in other ways compatible with the above.

The information we collect and use

Personal details (name, address, gender, age or date of birth)
Contact information(address, email and telephone number)
Your vehicle details
Business or school name
Driving licence number
Financial details (where applicable for grant funding or payments)

We also collect information about the following which is classed as "special category data" under the UK GDPR:

Health information relevant to driving (Guidance for Older Drivers (GOLD) Scheme only)
Traffic offence where clients are eligible for an out of court disposal via the NDORS

The UK GDPR includes safeguards to protect the use of your special category data and criminal conviction data. Further details can be found on our website in the document named 'Special category data and criminal offences data policy' which sets out our procedures for compliance with the principles of UK GDPR and the retention and erasure of this information.

Who provides this information

The information we hold includes information you have provided to us.

We may also receive information from:

Norfolk Constabulary
Norfolk County Council departments or services
Local authority, eg district, city or county councils
Transport service providers, eg taxi companies, private minibus
Schools, academies, and colleges - anonymised travel and road safety data or drivers for these organisations seeking training
Businesses/employers for example solicitors, estate agents and housing associations
Voluntary organisations, charities, etc, for example: youth clubs.
Health bodies, eg NHS Trusts and GP surgeries
Public Health's Commissioned Providers

Who we share your information with

We may need to share your information with:

Training Providers (such as those who provide commercial on-road driver training and NDORS courses)
Grant providers (such as Bikeability Trust, Road Safety Grant, Capability Ambition grants)
Norfolk Constabulary (for the Safe Rider course, who complete checks on driving documents and deliver the on-road session or as appropriate for NDORS scheme )
Evaluation commissioned partners
Norfolk County Council teams involved in shared road safety outcomes

Any information shared will only be shared on a need-to-know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

Where consent has been obtained for activities that do not rely on our public task or contract, personal identifiable information will be anonymised before sharing with external providers/partners.

Your personal information will also be given to third parties contracted or where applicable our public task by the County Council to provide a service to the County Council. These service providers are known as data processors and have a legal obligation under UK GDPR and to the County Council to look after your personal information and only use it for providing that service.

Finally, we may also share your information across different departments of Norfolk County Council, where it is necessary for our public tasks or functions to do so.

How the law protects you and the legal basis for processing your information

We have legal grounds to process this information because:

It is necessary in the performance of a contract to which you are party
It is necessary to comply with a legal duty or to fulfil a public task. This includes tasks under the Road Traffic Act 1988

We have legal grounds to process (including share) special category data and criminal convictions data where it is in the exercise of a statutory function and it is in the necessary for reasons in the substantial public interest. The statutory functions are as set out above.

We may also seek consent to use your information in certain ways. This will normally be where the use of the data is not necessary for the above purposes but may be very useful or helpful to us to provide services. For example, all surveys and feedback where personal information is obtained.

You can withdraw consent and opt-out of our newsletters at any time by choosing the 'opt-out' option at the bottom of the email/survey. 

How long will we keep your personal information for

The information will be retained in line with our information retention policies.

When the information is no longer needed for the above purposes, it will be securely deleted.

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (handwritten or typed) during any consultation sessions will be securely destroyed.

The anonymised information may be used in a summarised form in any research reports or papers that are published.

How we keep your information

The information is stored electronically on our records management system. Additionally, information is securely stored in other mediums, including email accounts, SmartSurvey and MS forms.

Automated decision making

We do not make automated decisions about you and your family.

Date of notice

We may amend this privacy notice at any time so please review it frequently. The date below will be amended each time this notice is updated.

This notice was updated in January 2025.