Client Hardship Service (CHS)

Step 1: Hardship support request submitted

When you submit a hardship support request form to the Client Hardship Service, we will send you an email with your request reference number.

Step 2: Assigned an adviser

Your hardship support request will be assigned to an adviser within 10 working days of the request being received. They will contact you by phone to support you with your hardship support request.

Step 3: Conversation with an adviser

Your adviser will contact you to provide support - during this, they will ask you for further information about your circumstances so they can provide the best support possible.

Your adviser will complete further checks based on the information you have given, as well as data held by Norfolk County Council and external organisations.

Step 4: Support provided

A standard financial statement will be provided to support you with money management and budgeting, information on advice organisations and any agreed household items will be sent to you via email.

Some cases may take longer to work through than others, please be patient whilst we try to find the best outcome for you.