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Wellbeing services

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Norfolk County Council (NCC) is committed to creating an organisational culture which puts wellbeing at the front and centre of everything we do. 

To support this commitment, NCC provides a comprehensive range of internal and external wellbeing support, specialist advice/treatment and training, which are managed by the NCC Health, Safety & Wellbeing Team (HSW). 

To find out more about our health, safety and wellbeing services, current prices or to discuss a bespoke package, email healthandsafety@norfolk.gov.uk or call 01603 573562. 

NCC Health, Safety & Wellbeing Team (HSW) - Overview 

The HSW Team can provide advice, guidance, training, and signposting to your colleagues on a range of wellbeing issues. These include: 

Individual wellbeing 

Priced per case, based on hourly rates, and can include: 

  • Wellbeing advice and support for individuals 
  • Signposting to wellbeing services and provision of related resources 
  • Advice for managers on how to support a team member and how to have effective wellbeing conversations. 
  • Facilitating discussions between managers and their team members 
  • My Wellbeing Plan - a revised approach to the former SAP/ WRAP process 

Team wellbeing 

Priced per case, based on hourly rates, and can include: 

  • Signposting to and provision of related resources to help assess the key issues in the team. 
  • Guidance on how to address team concerns. 
  • Practical support to facilitate team discussions/workshops. 
  • Advice and guidance on the completion of Stress Risk Assessments 
  • Priced as a package - Facilitation of the HSE Stress Indicator Survey 

Bullying and Harassment 

Priced per case, based on hourly rates, and can include: 

  • Wellbeing support to address concerns, e.g., assistance in documenting concerns, approaching the other party on the individual's behalf. 
  • Wellbeing support to facilitate resolution between parties. 

Suspensions 

Priced per case, based on hourly rates, and can include: 

  • Wellbeing Advice for managers on how to support a team member during their suspension. 
  • Wellbeing advice for individuals during the suspension process 
  • Wellbeing support at meetings during the suspension process 

Workplace conflict and disputes 

Priced per case, based on hourly rates, and can include: 

  • Wellbeing Advice and guidance on addressing conflict. 
  • Providing mediation between two or more parties 
  • Facilitating resolution conversations between team members 

Norfolk Support Line 

Norfolk Support Line is an annual service with access to:

  • Free confidential counselling - Face to face and virtual 
  • 'In the moment' 24/7 support line. 
  • Advice and guidance for managers on dealing with difficult issues. 
  • A range of downloadable self-help resources 
  • Online 'Your Care' health/lifestyle platform 
  • Advice on health, debt management, domestic abuse support etc 
  • Podcasts and blogs 

NSL purchase also includes:

  • Critical Incident Support 
  • Counselling support for team members following a serious, upsetting, or traumatic incident. 
  • On-site and/or virtual 
  • Group and/or individual sessions. 
  • Delivered by our Norfolk Support Line provider. 

Psychological Assessment and Treatment 

Psychological Assessment and Treatment is an annual service, and it can include:

  • Assessments virtually or by phone - expert advice and recommendations for the treatment and support of individuals 
  • Provision of self-guided therapy, Cognitive Behavioural Therapy (CBT) or specific person-centred counselling 

Clinical Psychological Assessment and Treatment 

Priced per case and provided by a clinical psychologist, and can include:

  • Provision of virtual or face to face clinical psychology treatment such as Eye Movement Desensitisation & Reprocessing (EMDR), or Cognitive Behavioural Therapy (CBT). 

Please note - This service may not be suitable for long-term mental health conditions or mental health crisis. 

Occupational Health 

Occupational Health is priced by case, and can include:

  • Medical surveillance 
  • Immunisations and vaccinations 
  • Preplacement screening 
  • Vocational medicals 
  • Advice regarding health at work, phased return to work plans, workplace adjustments or adaptions, suitability of the current role, other considerations such as ill-health retirement or medical redeployment. 

Musculoskeletal Injury Rehabilitation Scheme (MIRS) 

Musculoskeletal Injury Rehabilitation Annual Scheme service can include:

  • Physiotherapy assessments and accelerated treatments for home and work-related injuries. 
  • Requests for additional Specialist Assessments - e.g., Workplace assessments, specialist DSE, Vehicle, Functional Capacity. 

Eye Care Voucher Scheme 

Eye Care Voucher Scheme service includes:

  • Free eye test for employees who are identified users of Display Screen Equipment (DSE). 
  • Provision of standard glasses which are required specifically for DSE use. 

Mental Health First Aid (MHFA) Training 

Provided by NCC HSW accredited trainers, priced per delegate:

  • MHFA Champion one day training - part of the NCC mandatory training requirement for managers and supervisors - available both via virtual (teams) and face to face sessions. 

These certified courses, recognised throughout England, will help develop skills and confidence to support mental health in the workplace.