Wellbeing services
![Three people in a group meeting](/image/27139/Group-meeting/standard.jpg?m=1711370167037)
Norfolk County Council (NCC) is committed to creating an organisational culture which puts wellbeing at the front and centre of everything we do.
To support this commitment, NCC provides a comprehensive range of internal and external wellbeing support, specialist advice/treatment and training, which are managed by the NCC Health, Safety & Wellbeing Team (HSW).
To find out more about our health, safety and wellbeing services, current prices or to discuss a bespoke package, email healthandsafety@norfolk.gov.uk or call 01603 573562.
NCC Health, Safety & Wellbeing Team (HSW) - Overview
The HSW Team can provide advice, guidance, training, and signposting to your colleagues on a range of wellbeing issues. These include:
Individual wellbeing
Priced per case, based on hourly rates, and can include:
- Wellbeing advice and support for individuals
- Signposting to wellbeing services and provision of related resources
- Advice for managers on how to support a team member and how to have effective wellbeing conversations.
- Facilitating discussions between managers and their team members
- My Wellbeing Plan - a revised approach to the former SAP/ WRAP process
Team wellbeing
Priced per case, based on hourly rates, and can include:
- Signposting to and provision of related resources to help assess the key issues in the team.
- Guidance on how to address team concerns.
- Practical support to facilitate team discussions/workshops.
- Advice and guidance on the completion of Stress Risk Assessments
- Priced as a package - Facilitation of the HSE Stress Indicator Survey
Bullying and Harassment
Priced per case, based on hourly rates, and can include:
- Wellbeing support to address concerns, e.g., assistance in documenting concerns, approaching the other party on the individual's behalf.
- Wellbeing support to facilitate resolution between parties.
Suspensions
Priced per case, based on hourly rates, and can include:
- Wellbeing Advice for managers on how to support a team member during their suspension.
- Wellbeing advice for individuals during the suspension process
- Wellbeing support at meetings during the suspension process
Workplace conflict and disputes
Priced per case, based on hourly rates, and can include:
- Wellbeing Advice and guidance on addressing conflict.
- Providing mediation between two or more parties
- Facilitating resolution conversations between team members
Norfolk Support Line
Norfolk Support Line is an annual service with access to:
- Free confidential counselling - Face to face and virtual
- 'In the moment' 24/7 support line.
- Advice and guidance for managers on dealing with difficult issues.
- A range of downloadable self-help resources
- Online 'Your Care' health/lifestyle platform
- Advice on health, debt management, domestic abuse support etc
- Podcasts and blogs
NSL purchase also includes:
- Critical Incident Support
- Counselling support for team members following a serious, upsetting, or traumatic incident.
- On-site and/or virtual
- Group and/or individual sessions.
- Delivered by our Norfolk Support Line provider.
Psychological Assessment and Treatment
Psychological Assessment and Treatment is an annual service, and it can include:
- Assessments virtually or by phone - expert advice and recommendations for the treatment and support of individuals
- Provision of self-guided therapy, Cognitive Behavioural Therapy (CBT) or specific person-centred counselling
Clinical Psychological Assessment and Treatment
Priced per case and provided by a clinical psychologist, and can include:
- Provision of virtual or face to face clinical psychology treatment such as Eye Movement Desensitisation & Reprocessing (EMDR), or Cognitive Behavioural Therapy (CBT).
Please note - This service may not be suitable for long-term mental health conditions or mental health crisis.
Occupational Health
Occupational Health is priced by case, and can include:
- Medical surveillance
- Immunisations and vaccinations
- Preplacement screening
- Vocational medicals
- Advice regarding health at work, phased return to work plans, workplace adjustments or adaptions, suitability of the current role, other considerations such as ill-health retirement or medical redeployment.
Musculoskeletal Injury Rehabilitation Scheme (MIRS)
Musculoskeletal Injury Rehabilitation Annual Scheme service can include:
- Physiotherapy assessments and accelerated treatments for home and work-related injuries.
- Requests for additional Specialist Assessments - e.g., Workplace assessments, specialist DSE, Vehicle, Functional Capacity.
Eye Care Voucher Scheme
Eye Care Voucher Scheme service includes:
- Free eye test for employees who are identified users of Display Screen Equipment (DSE).
- Provision of standard glasses which are required specifically for DSE use.
Mental Health First Aid (MHFA) Training
Provided by NCC HSW accredited trainers, priced per delegate:
- MHFA Champion one day training - part of the NCC mandatory training requirement for managers and supervisors - available both via virtual (teams) and face to face sessions.
These certified courses, recognised throughout England, will help develop skills and confidence to support mental health in the workplace.