Ukraine: Support for hosts

When your guests have arrived, you need to let us know by emailing ncchomesforukraine@norfolk.gov.uk.

We will pass your information on to your local council. They will contact you to make an appointment for a council officer to visit. We aim for this visit to happen within five working days. 

This is an opportunity for us to visit your guests, answer any questions they or you might have, provide help and signpost you services who can help. We will also check to make sure everyone is safe and well, and ask about things like employment skills and health needs.

If any of your guests are children, a member of our Children's Services team will visit along with the local council teams to offer advice and support about things like childcare and schools.

The officers will talk to your guests to find out more about their needs and refer them to services who can help. They will use mobile interpretation services if necessary. They will also give you guest(s) a letter that they can use as proof of their address when opening a UK bank account.

Once this welfare visit is complete, both you and your guest(s) will receive financial support.