Apply for school transport

You may be able to claim back money spent on travel, if you applied before 31 July and there was a delay in issuing your pass.

If you apply after 31 July you can't claim a refund for bus or train tickets purchased, unless the pass issued was incorrect and unusable.

To apply for a refund send your request, together with the tickets purchased, to:

Travel and Transport
Norfolk County Council
County Hall
Martineau Lane
Norwich
NR1 2DH

The tickets must have been purchased at a cost-effective rate and be appropriate to the age of the pupil and the days they attended.

Travel and Transport may request confirmation of attendance from the school for audit purposes.

All refunds will be at the discretion of the appropriate Travel and Transport Manager.