Qualifying low income benefits

You can apply for a 25% discount on transport charges if you receive any of the following benefits:

• Income support
• Income-based Jobseeker's Allowance
• Income related Employment and Support Allowance
• The guaranteed element of Pension Credit
• Universal Credit - with an annual earned income of no more than £7,400 after tax
• Support under Part 6 of the Immigration and Asylum Act 1999
• The maximum level of Working Tax Credit (where reduction due to income is 0.00)
• Child Tax Credit if not entitled to a Working Tax Credit, when your annual income (as assessed by HM Revenue & Customs) is less than £16,190

Download an example of a qualifying/non-qualifying Working Tax Credit (PDF, 1 MB)

When you apply, you must include a scan, photocopy or screenshot of a recent letter or email from the Department for Works and Pensions (DWP) showing that you are entitled to one of the benefits listed above. We cannot accept a copy of your bank statement showing payments. If you don't have a letter or email, you will need to contact the DWP to ask for proof.

If you only have a Tax Credit Annual Review Notice for the current financial year, because you notified the DWP that your circumstances haven't changed since your last full Tax Credit Award, you must send a photocopy or scan of all the following information:

• Your original Tax Credit Award
• Your Annual Review notice
• Your written or emailed confirmation that you have informed the DWP that your circumstances have not changed since your last full Tax Credit Award

Make sure you send us scanned copies or photocopies of documents. We can't return any original documents and anything you send us will be securely destroyed.