ASB Case Review (formerly Community Trigger)

If you have complained to the Police, the Council and/or your housing provider on three or more occasions, about separate incidents of Anti-Social Behaviour (ASB) in the past six months within one month of each incident happening, you can apply for an ASB Case Review (please use the link below). Alternatively, you can make an application by calling your local Council and asking someone to help you to complete the form.

The ASB Case Review does not replace the complaints procedures of individual organisations, which should be used where there is dissatisfaction with the conduct of an individual agency.  Nor does the ASB Case Review replace your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

There are a couple of important steps that will happen once you have made your application. These are:

1. Your application will be sent onto the relevant Operational Partnership Team (within 5 days). This team is made up of officers and civilians from the Police and officers from the local Council.
2. The Operational Partnership Team will review your application and nominate a single point of contact (SPOC) who will oversee the case. The SPOC will contact you within 7 working days of receiving the application and introduce themselves to you and explain the next steps.

If, in the meantime, you wish to report further incidents of anti-social behaviour, please contact your housing provider (if applicable), the local Council or the Police via their online reporting mechanism, or if this option is not available to you, via the 101 system. If it is an emergency, always dial 999.

• Apply for a Community Trigger ASB Case Review

Information for professionals

• Guidance notes on Anti-Social Behaviour case reviews (PDF, 588 KB)
• Summary template for Anti-Social Behaviour case reviews (PDF, 156 KB)
• Norfolk ASB Case Review figures 2017-2020 (PDF, 78 KB)

Norfolk ASB review figures post 2020 can be found on the website of the Norfolk Police and Crime Commissioner.

ASB Help

Independent advice and help are also available from ASB Help. ASB Help is a registered charity in England and Wales which has been set up to provide advice and support to victims of anti-social behaviour. More information is available on the ASB Help website.