Social media

Norfolk County Council has many social media profiles, which can be a cost effective way to tell Norfolk people about issues, services and events they might be interested in.

Our social media networks can include:

• People who use our services and residents
• Norfolk councillors or any other politician commenting on matters of interest
• Public, private and voluntary sector partner organisations
• Community organisations and campaigning groups
• Media and journalists
• Any other commentators or opinion formers that the council may want to follow

We don't endorse any individual or organisation by including them in our network, such as 'following' someone on Twitter or 'liking' something on Facebook.

We will only remove a profile from our network if, for example, it poses a significant and material risk to our reputation and credibility.

Contacting us via social media

Our main council Twitter account and Facebook page are monitored by members of our Customer Services and Communications team.

We aim to respond to enquiries on the same day if contacted during normal working hours; 9am - 4pm on weekdays, not including bank holidays.

Social media channels should not be used in urgent or emergency situations.

Most social networks and microblogs have their own rules and guidelines, always be mindful of these as well as the following guidance:

• Be civil, tasteful and relevant
• Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
• Do not swear
• Do not post content copied from elsewhere, for which you do not own the copyright
• Do not publicise your, or anyone else's, personal information, such as contact details
• Do not impersonate someone else
• The council itself, as opposed to its political administration, must be politically neutral in its communications. Therefore, do not use any of our pages to promote party political messages or other content