Bus passenger charter for Norfolk and Suffolk

The purpose of this charter is to improve bus services across Norfolk and Suffolk. It establishes a consistent standard for bus services to meet, regardless of bus company or county. It also aims to improve the way you can hold us to account.

It sets out the standard of service you, the passenger, can reasonably expect when you travel by bus. No matter if the bus company is big or small, commercial or council-supported - it's the same standard for everyone.