Frequently asked questions

I have made a school/college application. How soon will transport be in place?

During the year, processing an application usually takes up to 10 working days from when we receive your completed form, with any necessary supporting documents.

For applications made for a new school year in September, transport will be in place if the application and all necessary supporting documents are with us by the end of July. Passes and transport details are sent by 2nd class post. 

Whilst an application is being processed, parents are responsible for ensuring that their child gets to and from school/college and we will not refund any costs incurred, unless there is a processing delay/error caused by us.

To check out the status of your application please access our Travel Pass Search.

My child is a mainstream pupil leaving year 11 and moving into post-16 education - do I need to make a transport application if I want to apply for the Council's Post16 travel scheme?

Yes, you will need to make an application if you wish to apply for our post-16 travel scheme. Post-16 transport applications for September can be made after Easter and they are available at www.norfolk.gov.uk/post16transport.

Should we always apply to the Council for post-16 travel assistance?

No. If the route you are applying for is a local bus route in many cases it is often cheaper and you have more flexibility i.e. weekend and evening use, if you apply to the bus operator direct. For more details please visit Discounts offered by bus and train operators on our website or contact the operators direct to explore your options. 

Do I need to apply for post-16 travel assistance every year?

Yes, any transport offered is for one academic year and students will need to re-apply for transport each year. We usually send correspondence out in mid-June to existing post-16 students who would be eligible for post-16 travel assistance in September, asking if they would like transport assistance again. If you have not heard by the end of June and you currently receive post-16 transport and wish to stay at the same school/college please accept an offer or transport on our website.

I currently receive post-16 travel assistance and will be changing colleges/moving address for September - do I complete a new application or accept an offer of transport?

You will need to complete a new post-16 application form, available at www.norfolk.gov.uk/post16transport.