Frequently asked questions

I already receive transport and my details will be changing eg I am moving house, I am changing colleges, I need to use a different boarding point or I want to change to a different bus or train service - what do I do?

You need to advise the Council as soon as you know your details will be changing so we can re-assess your school/college transport entitlement, as you may no longer be entitled to school/college transport provision.

If you are still entitled the Council will need at least 10 working days before you move to make alternative transport plans. Please see the Change your address, contact details or service requirements section of our website or email details to educationtransport@norfolk.gov.uk.

It is not enough to only advise the school/college or the taxi/bus operator that certain details have changed - you need to advise the Council as we look after and manage school/college transport.

It is very important to tell us if you change your address, e-mail address or phone numbers. We usually contact you via email so if you change your email address please let us know as you may not hear from us when we ask for important information.