Client Hardship Service policy

We'll seek to deter fraudulent claims and false statements, ensuring appropriate controls are in place and swift action is taken where needed. This will maximise the limited funding available for those most in need. 

If we detect you've made a fraudulent claim or there has been a clear misuse of the system, you won't be considered for further hardship support.  

If you subject CHS advisers or managers to verbal abuse of any kind, you may have your call terminated and may also be permanently banned from receiving hardship support. If your behaviour is deemed inappropriate when visiting one of the CHS suppliers your voucher will be withdrawn.

All financial management will be subject to monthly and quarterly monitoring. We'll seek to manage funds for household goods to ensure that support is available for priority cases throughout the year.   

ICT systems will be implemented which will allow us to record and monitor the following information: 

• Payment of hardship support
• Household goods provided  
• Equalities data