Guide to disability related expenses

What to do if you disagree with the decision

You have the right to request a review of any DRE decision. You must request a review in writing.

Or send a letter to:

Financial Assessment Team
Norfolk County Council
Finance Exchequer Services
County Hall, Martineau Lane
Norwich
NR1 2UE

Stage 1 review

There are two types of review. The first is called a 'stage 1 review' and this is when the DRE team leader will look at your claim. They may decide to agree with the original decision made by a member of the DRE team or they may decide to change the decision. You will receive the outcome of this review in writing within 14 working days.

Stage 2 review

If you are unhappy with the outcome of the stage 1 review, you can request a 'stage 2 review'. This is when a group of team managers in the finance department will review your claim. You will receive the outcome of this review in writing within 14 working days.

Formal complaint

If you are still not satisfied with the decisions made after stage 2, you can make a formal complaint.

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