Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, online on the Citizens Advice website (opens new window) or by calling 0808 223 1133 (freephone), or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

• Follow us on social media: Facebook - Norfolk County Council Trading Standards and Twitter - Norfolk County Council Trading Standards
• The Citizens Advice website has information about common consumer scams to look out for
• Chartered Trading Standards Institute list the latest product recalls on their website
• The Food Standards Agency lists the latest food safety alerts here

Scam Alert - Be aware for fake QR codes - 27 March 2025

We are reminding residents to continue to be alert for fake QR codes.

Quick Response (QR) codes are the black and white patterned squares which when scanned with a smartphone take you to a linked website. These provide a quick way to find a website for information or access to services but can also be used by fraudsters looking to divert you into fraudulent versions of genuine sites.

In 2024 Action Fraud received 1,386 reports about QR scams.

One frequently reported use of fake QR codes is around paying for car parking. Reports from around the UK have been made of fake QR codes being applied to pay and display machines or on parking information signs with the QR codes leading to fraudulent websites including fake versions of well-known legitimate parking payment platforms.

The consumer group Which? offer the following checks you can take before using a QR code:

1. Look for evidence of tampering - can you see that they've been stuck over something? If in doubt, enter the website address manually.
2. Avoid using an app to scan QR codes because it can increase the risk of downloading malware or being redirected to a misleading advert. Most phones have a scanner built into the camera, so use this instead.
3. Preview the address before following it. When you scan a QR code, the address should come up before you're redirected to it.
4. Use a verified app store (Play Store or App Store) to download apps instead of using a QR code as the latter is less trustworthy and could lead to malware being downloaded to your device.
5. Avoid QR codes in emails as these could be used by scammers to disguise phishing links.
6. Check the display board in car parks to see how you can pay for parking

If you've lost money or provided financial information as a result of any potential scam, notify your bank immediately and report it to Action Fraud via their website or by calling 0300 123 2040

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Online surveys to receive high value items - 27 March 2025

We are warning residents about numerous fake emails circulating claiming 'you have been chosen' to receive a high value item in exchange for completing an online survey.

The emails, which are often branded to appear as if they come from well-known companies contain a link to the survey which it states is required to 'claim' your item.

Recent examples have included:

• Emails claiming to be from Domino's Pizza offering an Ooni electric pizza oven
• Emails claiming to be from Screwfix offering a Knipex backpack tool bag
• Emails claiming to be from BT stating you have been 'selected as a valued winner' for an iPhone 16 pro
• Emails claiming to be from Sainsbury's stating you are 'one of the lucky few who can claim' a '50 piece Schwartz spices set
• Emails claiming to be from Aviva saying you can claim a 'Medicare Kit' as an 'exclusive prize'

Anyone following the links will be taken to a well-designed website carrying the same branding as the email which will attempt to gather personal and financial details as part of you claiming the non-existent prize.

If you receive this or any other suspicious email it can be reported to the National Cyber Security Centre by forwarding the email to report@phishing.gov.uk

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Rogue Trader Alert - Doorstep Cold Caller offering driveway cleaning - 26 March 2025

We are again warning residents to be aware of doorstep cold callers offering driveway cleaning.

This follows reports of cold callers in the Downham Market area approaching properties and in some cases starting work to clean a small area of the driveway before making contact with the homeowner and using the work they have undertaken to pressure them into agreeing for the rest of the drive to be cleaned.

Our advice is:

• Never deal with cold callers looking to undertake work on or around your property
• Never be pressured into agreeing to have work done, no matter what offers or claims the cold caller is making
• Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
• Never pay for work before it is completed
• When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.
If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert - Telephone cold calls claiming to be from 'the council disrepair team' - 25 March 2025

We are warning residents about telephone calls which claim to be from 'the council disrepair team'.

This follows a report from a west Norfolk resident who received a call, when the resident asked the cold caller which council they were calling from and why they were calling the cold caller hung up.

We believe that the cold caller would have made claims regarding the safety of insulation within the property and would have gone on to attempt to make an appointment to visit the property for a 'free insulation check'.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Cold Calling Alert - Telephone cold calls asking about Life Insurance - 24 March 2025

We are warning residents with to be on their guard for telephone cold callers asking about Life Insurance.

This follows a report from a Norfolk resident who received a cold call during which the caller claimed he was 'calling on behalf of the NHS' and asked the call recipient some general questions about how they were. The caller then went on to ask, 'who is the provider of your life insurance', at this point the resident ended the call and reported the incident to us.

Our advice is always to be very wary of any approach made in a telephone cold call and never give or confirm any personal and financial information if approached in this manner.

If you need advice about telephone cold calling or have received a suspicious cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 19 March 2025

We are warning residents about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they 'needed to arrange a visit' to 'check insulation which had previously been installed'. The cold caller then made various claims about 'issues' with the insulation that has been installed and that costs of around £4,000 would have to be paid to correct the work.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Doorstep Cold Callers offering roof cleaning - 19 March 2025

We are warning residents to be on their guard after receiving reports of cold callers offering roof cleaning.

This follows reports in the Coltishall area of males going door to door offering to undertake this work.

Our advice is never deal with doorstep cold callers which includes:

• never allowing a cold caller access to your property or gardens
• never agreeing to further visits from them or other people
• never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of Trading Standards approved businesses and read feedback from their customers visit the Norfolk Trusted Trader website.

Cold Calling Alert - Further reports of Doorstep Cold Callers offering to purchase gold - 18 March 2024

We are again warning residents to be on their guard after receiving further reports from the Martham area of doorstep cold callers offering to purchase gold. 

Our advice is never deal with anyone who cold calls at your property looking to purchase items. 

Anyone sighting doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101. 

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999 

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz 

Scam Alert - Emails claiming 'your iCloud storage is full - 17 March 2025

We are warning residents about scam emails circulating claiming to be from Apple stating that 'your iCloud storage is full' and warning that 'your photos, videos and iCloud drive are no longer updated.. The emails, which are branded and designed to mimic genuine emails from Apple, go on to say that as part of a 'loyalty programme' you may be eligible to receive a free upgrade with a link to 'check if you are qualify'.

These emails are not genuine and anyone following the link will be taken to a phishing website which will attempt to gather personal, Apple ID account and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

News Alert - Protect your online accounts - 17 March 2025

We are highlighting a warning from Action Fraud for people to look to protect their social media and email accounts.

Action Fraud data shows there was a rise of social media and email account hacking reported in 2024, with a total of 35,434 reports made to them, compared to 22,530 reports made in 2023. The most common motives for social media hacking were either investment fraud, ticket fraud or theft of the targeted account, reporting insights revealed.

In the reports made to Action Fraud, there were various different methods of hacking highlighted, these include:

On-platform chain hacking

This is when a fraudster gains control of an account and begins to impersonate the legitimate owner. The goal is to convince people to reveal authentication codes, including one-time passcodes, that are sent to them via text. Many victims of this type of hacking believe it's a friend messaging them, however the shared code was associated with their own account and the impersonator can now use it to access their account. Usually when an account is taken over, fraudsters monetise control of the account via the promotion of various fraudulent schemes, like fake tickets or crypto investment schemes, while impersonating the original account owner.

Leaked passwords and phishing

The other common method of hacking is when account details are gained via phishing scams, or the use of leaked information used from data breaches, such as leaked passwords. This becomes prevalent as people often use the same password for multiple accounts, so a leaked password from one website can leave many of their online accounts vulnerable to hacking.

What can you do to avoid being a victim?

• 2-step verification (2SV) will keep criminals out of your account - even if they know your password. Turning on 2SV gives your most important accounts an extra level of protection, especially your email and social media accounts. It can be turned on in a matter of minutes - time well spent to keep the fraudsters out.
• Email and social media passwords should be strong and different to all of your other passwords. A good way to make sure your passwords are 'long enough and strong enough' is to combine three random words to create a unique password which is easy to remember.

You can report suspicious emails received by forwarding it to report@phishing.gov.uk You can also find out more about protecting yourself from fraud and scams on the Stop Think Fraud website.

Information Alert - Be aware of misleading adverts for eVisa - 14 March 2025 

We have been made aware of misleading adverts and emails for services that charge to support individuals in applying for an eVisa. 

In some cases these communications included claims that an expired Biometric Residence Permit (BRP) meant that they could lose their status, be fined, deported and lose access to healthcare. 

Getting an eVisa is free and more information can be found on the Citizens Advice website or on the GOV.UK website 

If you see any advert which you think it is misleading, you can report it to the Advertising Standards Authority via their online form 

Scam Alert - Text messages claiming to be from CTSI - 13 March 2025

We are highlighting a warning issued by the Chartered Trading Standards Institute (CTSI) about text messages circulating which claim to be from CTSI.

The message makes claims about investments and the need to book an appointment to 'secure your options'.

CTSI states they have no involvement in investments and that this text is not being sent from CTSI.

If you receive this text message, or similar claiming to be from CTSI, you should report it to Action Fraud via their website or by calling 0300 123 2040.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Doorstep Cold Callers offering to purchase gold - 12 March 2024 

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering to purchase gold. 

This follows reports from the Mundesley and Winterton areas. In some cases residents reported initially receiving a hand delivered leaflet which was then followed later by a cold call, in others residents just received a cold call. 

Our advice is never deal with anyone who cold calls at your property looking to purchase items. 

Anyone sighting doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101. 

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz. 

Rogue Trader Alert - Doorstep Cold Caller claiming issues with properties' roof - 11 March 2025

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident where a male cold called at a number of property in the Watton area, at one property telling the resident that he could 'see some loose tiles'. When the resident declined the offer the male said he would do the work for free, which the resident declined again and asked him to leave. The male was seen to leave in a small silver van with ladders on the roof rack.

Our advice is:

• Never deal with cold callers looking to undertake work on or around your property
• Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
• Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
• Never pay for work before it is completed
• When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101. If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert - Telephone cold calls claiming to be from 'O2' - 10 March 2025

We are warning residents about telephone calls which claim to be from 'O2'.

During the call the cold caller will claim that 'your recent O2 bill has not been paid' and that this is 'a final call to prevent disconnection'. The cold caller then attempts to gather personal, account and financial details.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the status of an account you hold contact the service provider directly using the Customer Service number via information available on their genuine website or app. Never use details provided in a cold call.

O2 provide further advice for their customers about scams on their website.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133.

Scam Alert - Emails claiming to be from Apple - 7 March 2025

We are warning residents about scam emails circulating claiming to be from Apple stating that 'your account has been disabled as a result of violating our policy and terms of service'. The emails, which are branded and designed to mimic genuine emails from Apple, go on to say that you must verify your Apple ID via a link included in the text 'within 48 hours' or your account 'will be terminated'.

These emails are not genuine and anyone following the link will be taken to a phishing website which will attempt to gather personal, Apple ID account and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Free electric blanket safety testing events being held in Norfolk from 10 to 13 March - 6 March 2025

We are reminding residents that we are holding a series of free electric blanket safety testing events across Norfolk next week.
Bring your blanket - or that of your family member, friend or neighbour, along to one of these events at libraries across the county to be tested free of charge.

You will also get the chance to speak to our friendly staff from Norfolk County Council Trading Standards and Norfolk Fire and Rescue Service about product safety, fire safety in the home and how best to protect you and your loved ones from scams.

Monday 10 March

• 10.30am-12.30pm Cromer Library 
• 2.30-4.30pm Gorleston Library 

Tuesday 11 March

• 10am-noon Thetford Library
• 2-4pm Wymondham Library

Wednesday 12 March

• 10am-noon Hunstanton Library
• 2-4pm Dereham Library

Thursday 13 March

• 10am-noon Norfolk and Norwich Millennium Library (The Forum)
• 2-4pm Diss Library

Find more information on electric blanket safety.

Scam Alert - Fake parcel delivery messages - 5 March 2025 

We are again warning residents about messages claiming to relate to a parcel delivery which state they are unable to deliver the item or that you have missed the delivery. 

Recent examples have included text messages which claims to be a 'Royal Mail Parcel Notification' and states 'Dear Customer. We regret to inform you that your Royal Mail parcel cannot be delivered due to missing or damaged address information'. 

The message goes on to provide a link to 'ensure prompt delivery' by updating your details. 

Anyone clicking on these links will be taken to fake website made to look like the genuine ones, with the same branding, layout, and font choices. These sites have been built by criminals and are used to gather personal and financial information or take the required 'payments'.  

If you receive a suspicious parcel delivery message do not click on any links. 

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website. 

Suspicious or scam emails can be reported by forwarding the message to report@phishing.gov.uk. 

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133. 

Rogue Trader Alert - Doorstep cold callers offering maintenance work on park homes - 3 March 2025

We are warning residents on Park Home sites to be on their guard after receiving reports of doorstep cold callers visiting sites in Norfolk.

This follows incidents on a site in the northwest of the county where two males approached a number of residents making claims that maintenance work was needed and attempting to persuade them to allow work to commence immediately.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way. When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999 Looking for a Trader you can Trust? Try a Norfolk Trusted Trader.  Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers.

Information Alert - Are you considering applying for Marriage Allowance? - 3 March 2025 

If you are considering applying for Marriage Allowance make sure you do it directly with HMRC via the GOV.UK website. 

There are several third party companies who offer to assist with applications. These companies will often charge an initial fee, along with taking a high percentage of any rebate you receive. 

Before signing up to any company that approaches you, or you see an advert for on social media, make sure you read the small print to determine what costs are involved. 

Find more information on claiming Marriage Allowance free of charge via the GOV.UK website. 

You can report misleading adverts to the Advertising Standards Authority via their online form. 

Cold Calling Alert - Doorstep cold callers regarding solar panels - 28 February 2025 

We are warning residents with solar panels on their property to be on their guard for doorstep cold callers making claims regarding existing systems and checks which they state are needed. 

This follows a recent incident in the Thetford area where two males cold called at a property stating that they were there to 'check the voltage being produced by the solar panels'. Once access was given to the property the cold callers then claimed that significant work was needed to the system, costing around £3,000, with pressure being put on the resident to allow them to start work straight away. 

Our advice is: 

• Never deal with cold callers looking to undertake work on or around your property 
• Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all 
• Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free 
• Never pay for work before it is completed 

When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work. 

We also advise that solar panel owners should always talk to their supplier before allowing any work or 'maintenance' to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty. 

Any work on the electrics of a solar panel system should only be carried out by a qualified electrician. Find suitably qualified electricians via the Norfolk Trusted Trader website or the Electrical Safety First website. 

If you see doorstep cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101. 

If you feel intimidated or are concerned for vulnerable neighbours call 999. 

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz. 

Scam Alert - Employment scams - 27 February 2025

We are warning residents about scam adverts and messages claiming to be offering employment opportunities.

Adverts will often be placed on social media and messages are often sent by text or on WhatsApp.

If contact is made the scammer will start by asking for personal information 'to confirm identity', may ask for a CV to be sent or will send a questionnaire to complete.

Providing too much personal information can put you at risk of further scams or identity theft, you should be very wary if asked to provide the following:

• Your full date of birth
• Full address
• Passport number
• Driving licence number
• National Insurance number
• Bank account details

Other employment scams may ask for fees to be paid upfront to cover administration, background checks or travel.

You can report suspicious text messages received by forwarding them to 7726. More information on this free service and how to forward messages from iPhone and Android handsets can be found on the Ofcom website.

Any online scam adverts spotted can be reported to the Advertising Standards Authority (ASA) by filling out a simple form on the ASA website. Based on reports to them, the ASA works with advertising networks and online publishers to remove scams as quickly as possible.

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 113.

Cold Calling Alert - Doorstep Cold Callers in the Hethersett area - 25 February 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Hethersett area offering 'home improvements' work.

Our advice is never deal with doorstep cold callers which includes:

• Never allowing a cold caller access to your property or gardens
• Never agreeing to further visits from them or other people
• Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of Trading Standards approved members and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - Be aware for holiday scams when booking online - 25 February 2025

We are highlighting an alert from Action Fraud after they reported they received over 6,000 reports of holiday scams in 2024 with the most reports during July which had 647.

From the reports, victims lost a combined total of £11m with the average loss per victim being £1,844.

Action Fraud also say that over half of the reports mentioned social media platforms and others suggested fraudulent branding from travel protection agencies, like ATOL, ABTA, or ABTOT was used to appear legitimate.

Action Fraud are providing the following advice on how to spot signs and protect yourself from Holiday Scams:

• Check the travel company is legitimate. About to book a holiday? Do some research first to check that the company is legitimate, especially if you haven't used them before. Use consumer websites, or reviews from people (or organisations) that you trust
• Look for the logos. Look for the ABTA, ABTOT or ATOL logos on the company's website. If you're unsure, you can use the links below to verify membership:
  • ABTA - abta.com
  • ABTOT - abtot.com/abtot-members-directory/
  • ATOL - atol.org
• Use a credit card to pay. Use a credit card for payments (if you have one). Many of these protect online purchases as part of the Consumer Credit Act
• Only provide required details at checkout. When making your payment, only fill in the mandatory details (often marked with an asterisk) such as your address. Unless you think you'll become a regular customer, don't create an account for the store.
• Keep your accounts secure. Create a strong and unique password for your email. If 2-step verification is available, always enable it.
• Watch out for suspicious links. Whether it's in an email or social media post, be wary of promotions for unbelievably good holiday offers. If you receive a suspicious email, report it by forwarding it to report@phishing.gov.uk

If you've lost money or provided financial information as a result of any potential scam, notify your bank immediately and report it to Action Fraud via their website or by calling 0300 123 2040

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Home Repairs or Improvements? Make sure you CHECK - 24 February 2025 

If you looking to have work done on or around your property our advice is always to only use reputable traders you have chosen yourself. 

In two recent incidents in Norfolk residents who were looking to have roofing work undertaken on their property have made contact with businesses, in the first case having found them via a social media posting, the second via a nationwide online listing site. 
In both cases once at the property the traders have used several 'pressure selling' style techniques to attempt to persuade the resident that the problem was extensive and that work totalling several thousand pounds was needed. In both cases the traders put pressure on the resident to allow them to start work straight away. 

When planning work remember to think #CHECK when choosing a tradesman or business for the job: 

Compare - Speak with multiple tradespeople to compare. Get at least three quotes. Check with friends and family for recommendations or find a Norfolk Trusted Trader. Norfolk Trusted Trader is the only trader scheme from Norfolk County Council with members who have been Trading Standards Approved, helping you to choose with confidence and supporting quality local businesses. Take your time, legitimate traders will not rush you to make a decision 

History - Ask for the traders' references, recommendations and reviews and make sure you check them out 

Establish the details - What work will be carried out? When will it start? Who will be doing the work? How much will it cost? Remember that a quote is more binding than an estimate 

Contract - Ensure everything is recorded and ask for a contract for the work 

Keep all the paperwork - This may be needed should anything go wrong 

Safety Alert - Important Safety Notice for owners of Hotpoint and Indesit Freestanding Gas Cookers - 20 February 2025 

We are highlighting a Product Safety Report for Hotpoint and Indesit Freestanding Gas Cookers that present a risk of fire. 

The product presents a risk of fire as it is possible for the O-rings to wear prematurely, causing a gas leak from the lid shut off valve. If the gas leaks and is ignited, this may cause a fire, burns and injuries. 

List of Affected Models: 

• Hotpoint HDM67G0CCX/UK 
• Hotpoint HDM67G0CCB/UK 
• Hotpoint HDM67G9C2CB/UK 
• Hotpoint CD67G0CCX/UK 
• Hotpoint HDM67G0C2CX/U 
• Hotpoint HDM67G0CCW/UK 
• Hotpoint HDM67G9C2CX/U 
• Hotpoint HDM67G9C2CW/UK 
• Hotpoint HDM67G0C2CB/UK 
• Hotpoint CD67G0C2CA/UK 
• Hotpoint HD67G02CCW/UK 
• Hotpoint HDM67G9C2CSB/UK 
• Hotpoint HDM67G8C2CX/UK 
• Indesit ID67G0MCW/UK 
• Indesit ID67G0MCX/UK 
• Indesit ID67G0MCB/UK 
• Indesit ID67G0MMB/UK 

Affected batches were produced between 25 October and 22 November 2024. 

Owners of affected models must not use the product and should contact Hotpoint / Indesit immediately, who will arrange an engineer visit to replace the affected component. 

Owners of affected models can access additional information on the Hotpoint Indesit gas cooker safety website or call 0800 316 3887 for further guidance. 

Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should contact the National Gas emergency helpline on 0800 111 999.

Scam Alert - Fake DVLA emails - 20 February 2025

We are continuing to warn residents about fake communications which claim to be from DVLA.

This follows recent reports of emails circulating that state your 'vehicle tax payment has failed' before going on to claim that you could 'fined up to £1,000' if payment is not made on time.

These emails are not from DVLA, anyone clicking on the 'update now' link provided in the text will be taken to a fake version of the DVLA website which will attempt to gather personal and financial information.

If you receive an email you are suspicious about, or think is a scam, you can report it to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk.

You can also report suspicious messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Cold calls regarding spray foam insulation removal - 20 February 2025

We are again warning residents to be wary of cold callers pressuring them to pay to have spray foam insulation removed.

Recent reports from Norfolk residents have involved both telephone and doorstep cold calls.

These companies often claim that the insulation that was put in was incorrect and will cause problems with insurance, damp and future house sales or mortgages. Other reports have included claims that this type of insulation had now been declared 'illegal'.

Frequently, they will highlight that the original company that installed the insulation has ceased trading, and this 'new' company will state they are there to assist the resident by removing the insulation - for a price. 

While spray foam does lead to problems if applied incorrectly or on a property that isn't appropriate, it is important that consumers are aware that these 'new' companies are not always legitimate. 

Do your own research before agreeing to any further work and seek an independent expert opinion on whether it needs to be removed. 

You can find a spray foam consumer guide produced by the Royal Institution of Chartered Surveyors (RICS) via the RICS website. The RICS website also allows you to search for a qualified, professional surveyor in your area.

If you need advice about cold calling or have agreed to a visit during a cold call please contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Investment scams - 19 February 2025

We are reminding residents to continue to be alert for contacts offering investment opportunities.

Investment scams can often be difficult to spot as scammers will design them to look like genuine investments. Initial contacts will often be by email or telephone cold call and will claim to be from well-known financial organisations like high street or investments banks. Common investment scams include savings bonds, fake shares, cryptocurrencies, gemstones, and fine wines.

Scammers also frequently make online and social media posts or place paid for adverts often linking to fake news articles which claim that a celebrity, politician or well-known 'media expert' named is promoting online investments after making large amounts of money from doing so themselves.

These posts and adverts are placed attempting to lure people into making contact so they can be encouraged to invest in these investment scams.

In reality, those used in these investment scams have nothing to do with the fraudsters and their image and status are being used without their permission or endorsement. Any money handed over is likely to end up in the hands of cyber criminals with little or no possibility of you ever recovering it.

Protect yourself

• Be very sceptical about emails, cold calls, social media posts or online adverts from companies offering shares and other investments - especially if they're offering higher returns or are 'guaranteed' or 'risk-free'
• Never be rushed into making a decision, if the contactor is trying to pressurize you end the conversation
• Get independent financial advice before making any investment
• Never sign up to anything immediately or if you're told to keep the deal confidential
• Make sure the firm is on the Financial Conduct Authority (FCA) register of authorised firms, you can check the list by visiting the FCA website.

Find useful guidance on how to spot an investment scam via the Which? website. You can also find further details of how to avoid investment scams online via the Financial Conduct Authority website.

If you think you have received an investment offer that you believe is a scam or you have become the victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep cold caller offering driveway cleaning - 18 February 2025

We are warning residents to be aware of doorstep cold callers offering driveway cleaning.

This follows reports of cold callers approaching properties and in some cases starting work to clean a small area of the driveway before making contact with the homeowner and using the work they have undertaken to pressure them into agreeing for the rest of the drive to be cleaned.

Our advice is:

• Never deal with cold callers looking to undertake work on or around your property
• Never be pressured into agreeing to have work done, no matter what offers or claims the cold caller is making
• Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
• Never pay for work before it is completed
• When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before starting the work

If you see cold callers operating in Norfolk contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101. If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert - Emails claiming to be from the 'Energy Bill Support Scheme' - 17 February 2025

We are warning residents about emails which claim the be from the 'Energy Bill Support Scheme'.

The email states that it is informing the recipient that they are 'eligible to receive £400 discount under the Energy Bill Support Scheme'. The email goes on to offer a link to 'apply now'.

These emails are fake and anyone following the link will be taken to a website which will look to gather personal and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 13 February 2025

We are warning residents to be aware of telephone cold calls regarding loft insulation.

This follows reports of calls which state they are 'your local energy advisor' and are offering a 'free loft insulation survey' for your property as there may be problems. Some reports suggest these calls may be an automated message.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Safer Internet Day 2025 - 11 February 2025

Safer Internet Day is a great time to get together to talk about staying safe online and protecting ourselves against fraud and scams. Whether that's educating yourself, your kids, your friends, family or even colleagues.

Here are Take Five's top tips to stay safe online:

• Use strong and unique passwords for your online accounts
• Turn on 2-step verification to add an extra layer of security to your accounts
• Avoid clicking on links from social media, emails, texts or online ads
• Update your software and apps regularly
• Check your online privacy settings and be mindful of what personal information you share on social media, online forums or dating apps

You can find more information about staying safe online on the Take Five to Stop Fraud website

News Alert - Free electric blanket safety testing events being held in Norfolk - 10 February 2025

We are holding a series of free electric blanket safety testing events across Norfolk from 10 to 13 March.

Bring your blanket - or that of your family member, friend or neighbour, along to one of these events at libraries across the county to be tested free of charge.

You will also get the chance to speak to our friendly staff from Norfolk County Council Trading Standards and Norfolk Fire & Rescue Service about product safety, fire safety in the home and how best to protect you and your loved ones from scams.

Monday 10 March

• 10.30am - 12.30pm Cromer Library
• 2.30pm - 4.30pm Gorleston Library

Tuesday 11 March

• 10am-noon Thetford Library
• 2-4pm Wymondham Library

Wednesday 12 March

• 10am-noon Hunstanton Library
• 2-4pm Dereham Library

Thursday 13 March

• 10am-noon Norfolk and Norwich Millennium Library (The Forum)
• 2-4pm Diss Library

You can also find more information on Electric Blanket safety on our website

News Alert - Gatherings of Poultry banned in England- 10 February 2025

In response to the number of detections of Avian Influenza in kept and wild birds, gatherings of poultry (including ducks, geese, swans, pheasants, partridge, quail, chickens, turkeys and guinea fowl), are banned in England from noon on Monday 10 February 2025.

Gatherings of all other types of birds are permitted provided they:

• follow and meet all the requirements of the captive bird gathering general licence
• notify the Animal and Plant Health Agency (APHA) of the gathering at least 7 days before the event
• are not in a disease control zone

Pigeon racing from Northern Ireland and the EU also needs to comply with the EU regulations for the export of captive birds.

Further information on the current Avian Influenza situation in England can be found on the GOV.UK website

Cold Calling Alert - Flyers offering 'Tree Care' work - 7 February 2025

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering to work on 'Trees, Hedges and Shrubs' in the Long Stratton area.

The flyers claim to offer a range of services and gives a contact number but no further details about the business.

Our advice when looking to have work done on or around your property is only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible doorstep cold caller activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Scam Alert - Emails claiming to offer 'winter fuel payments' and other 'winter support' schemes - 7 February 2025

We are highlighting a warning from Action Fraud who have received over 4,000 reports in 2025 of suspicious emails claiming to relate to winter fuel payments or other winter support schemes.

Examples will often claim to have come from the Department of Work and Pensions or the UK Government and will be presented with genuine looking layouts and logos.
Messages will state that claims must be made within a short time window, usually around 24 or 48 hours from when the message is received, via a link included in the email.

Anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Emails claiming to be from 'M&S' - 6 February 2025

We are warning residents about scam emails circulating claiming to be from M&S stating that 'you have been chosen to receive a Marks and Spencer Afternoon Tea Letterbox Hamper'. The emails, which are branded and designed to mimic genuine emails from the retailer, contains a link to 'answer a few quick questions about your experience' to claim the item.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information to claim the fictional offer.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Doorstep Cold Callers offering exterior cleaning for properties - 5 February 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering exterior cleaning for properties.

This follows reports of cold callers visiting properties in the NR1 area of Norwich.

We also believe these cold callers are also delivering leaflets to properties offering a range of services and giving contact numbers but no further details about the business.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.
When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers.

Information Alert - Emails claiming 'your pet's microchip registration has expired' - 5 February 2025

We are warning residents about emails circulating which claims, 'your pet's microchip registration has expired'.

The email, which often includes information about you, your pet and your pets microchip number, will state that you need to pay a fee for the registration to be updated.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

If you receive this or a similar email you are advised to contact the existing company that holds the registration for your pet's microchip to ascertain it's current status. Information on all the current approved microchip databases is available on the GOV.UK website.

If you do not know your current provider there is also a link to enable you to check your pet's microchip number to identify who it is registered with. If you do not know your pets microchip number speak with your vet.

If you have received a suspicious email which could be a scam, or you think you have been misled into making a payment for a service you can contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

You can also report suspicious emails received to the National Cyber Security Centre by forwarding them to report@phishing.gov.uk

Cold Calling Alert - Doorstep Cold Callers offering driveway work - 3 February 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the King's Lynn area.

This follows reports of a male cold calling at properties offering to undertake work on driveways.

Our advice is never deal with doorstep cold callers which includes:

• never allowing a cold caller access to your property or gardens
• neveragreeing to further visits from them or other people
• never agreeing to have work done on or around your property if approached in this way, no matter what claims or 'special offers' are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Scam Alert - 'Family member' scam text and WhatsApp messages - 3 February 2025

We continue to receive reports from Norfolk residents of text and WhatsApp messages where scammers attempt to impersonate family members to steal money.

The message will often start "Hello Mum" or "Hello Dad" and will say that they are messaging from a new mobile number as their phone was lost or damaged. They will then ask for money to purchase a new one or claim that they need money urgently to pay a bill.

The scammer will then provide bank details for the payment to be made to, with some coming back with further demands for money.

If you receive a suspicious message (even if you think you know who it is from), calling or requesting a voice note is the fastest and simplest way to check someone is who they say they are.

• Stop: Take time before you respond. Make sure your WhatsApp two-step verification is switched on to protect your account, that you are happy with your privacy settings.
• Think: Does this request make sense? Are they asking for money? Remember that scammers prey on people's kindness, trust, and willingness to help.
• Call: Verify that it really is your friend or family member by calling them directly or asking them to share a voice note. Only when you are 100% sure the request is from someone you know and trust, should you consider it.

You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select 'Report' and then follow the instructions. Also remember to never share your account's activation code (that's the 6-digit code you receive via SMS).

Scam text messages can be reported by forwarding the message to 7726. More information on this service is available on the Report a scam text message - NCSC.GOV.UK website.

You can report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133

Information Alert - Avian Influenza confirmed, and controls put in place at a further premises in Norfolk - 31 January 2025

Avian influenza H5N1 has been confirmed and controls put in place at a premises near Loddon, South Norfolk, Norfolk.

Full details of the locations and controls put in place can be found in the declaratory order online on the GOV.UK website

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading.

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low.

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat.

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Scam Alert - Emails claiming to be from PayPal - 30 January 2025

We are warning residents about fake PayPal emails circulating which claim that a money transfer request has been made on your account.

The email then offers a contact number to 'call us immediately' to block this transaction if it 'was not you'.

This email is not genuine and is designed to panic the recipient into contacting the number provided on which attempts will be made by scammers to gather personal, financial and account details.

PayPal provide useful information on common email scams and advice on how to avoid them.

You can report suspicious PayPal emails by forwarding them to PayPal at phishing@paypal.com or any suspicious email received to the National Cyber Security Centre by forwarding them to report@phishing.gov.uk

If you have received a suspicious email which could be a scam you can also report it to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Cold Calling Alert - Telephone cold callers regarding solar panels - 29 January 2025

We are warning residents with solar panels on their property to be on their guard for telephone cold callers who call making claims regarding existing systems and checks which they will state are needed. The cold callers will then attempt to make an appointment for someone to visit and inspect the system.

Our advice is always to be very wary of any approach made in a telephone cold call and never agree to services, to having work done, to purchase additional items or for someone to visit your home if approached in this manner.

We also advise that solar panel owners should always talk to their supplier before allowing any work or 'maintenance' to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty.

Any work on the electrics of a solar panel system should only be carried out by a qualified electrician, suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering to lay tarmac - 28 January 2025

We are warning residents to be on their guard after received reports of cold callers offering to lay tarmac in the Aylsham area.

This follows a report of a male approaching properties offering to lay tarmac which he claimed was 'spare' from 'a job nearby'.

Often, when this approach is used, the cold caller will quote an initial price for the work, but once work has commenced the price will increase dramatically

The male was seen to be using a white Volvo tipper lorry.

We always advise:

• Never deal with cold callers looking to undertake work on or around your property
• Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
• Never allow a cold caller access to your property, roof or garden even if they are offering to do tasks for free or a small fee
• Never pay for work before it is completed
• When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work.

It is possible these doorstep cold callers could move on to other areas around Norfolk and could approach businesses as well as residential properties especially in rural areas.

Anyone sighting these cold callers in Norfolk or concerned about Rogue Trader activity in your community please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? We know just the people. Check out the Norfolk Trusted Trader directory to see our Trading Standards approved members and read feedback from their customers

Selling your vehicle? Never share images of V5C Logbook - 27 January 2025

We are highlighting a warning from the Driver & Vehicle Licencing Agency (DVLA) to anyone looking to sell a vehicle to never share images of their V5C Logbook.

This is because information within the document could potentially be used to obtain a fraudulent copy of your logbook which could then put the vehicle at risk of being stolen or cloned.

If you are looking to sell your vehicle DVLA advise you should:

• Never share your logbook document reference number, a buyer does not need this to 'make checks'
• Never share images or copies of your logbook, you can show the document to buyers so they can check the details match the vehicle but ensure they can't record items like the document reference number

You can find out more information about selling a vehicle on the GOV.UK website

Cold Calling Alert - Telephone cold callers claiming to be 'your care alarm service' - 27 January 2025

We are highlighting a warning from Careline Community Service at the Borough Council of King's Lynn and West Norfolk about telephone cold calls during which the caller claims to be calling from 'your care alarm service'.

Careline are continuing to receive reports from service users of telephone cold callers claiming to be from 'your care alarm service' who then attempt to take payments over the phone.

Our advice is always be very wary of any approach made in a telephone cold call and never give or confirm any personal or financial details, make payments or agree to someone visiting your home if approached in this manner.
To help with this think Stop, Challenge, Protect:

• Stop - take a moment to think before parting with your money or information.
• Challenge - Could it be fake? It's ok to reject, refuse or ignore any requests, only criminals will try to rush or panic you.
• Protect - Contact your bank immediately if you think you have been the victim to a scam. Report it.

Careline Community Service customers can report any suspicious telephone calls asking for payments for your Careline Alarm to them on 01553 616200.

You can report any suspicious telephone cold calls received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Telephone cold calls claiming to be 'bank security' - 24 January 2025

We are warning residents about telephone calls which claim to be from 'bank security'.

In a recent call reported to us the automated call stated, 'this is bank security', before going on to make claims about payments that were 'about to be authorised' from your account. The message then offers a number of press button options to authorise the payments or to speak to a member of staff.

The wording of the call is designed to panic the call recipient into interacting with the message, if they do it is likely they will be connected to a call handler who will then attempt to gather personal and financial information which could in turn be used to commit further fraud on or with the account.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. Neveruse details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Information Alert - Emergency Home Repairs? Make sure you #CHECK - 23 January 2025

With more strong winds forecast we are reminding all residents to be cautious for traders going door-to-door offering to undertake garden and building repairs.

If work is needed on or around your property remember to think #CHECK when choosing a tradesman or business for the job:

• Can it wait? - You will probably pay more for an "out of hours" call out over a normal one. Traders advertising "No call out fee" should not charge you just for turning up
• How will you choose? - Consider searching for a Norfolk Trusted Trader. Norfolk Trusted Trader is the only trader scheme from Norfolk County Council with members who have been Trading Standards Approved, helping you to choose with confidence and supporting quality local businesses. Take your time, legitimate traders will not rush you to make a decision
• Engage with the trader - Ask Questions. Get an idea of price. If it seems too expensive, don't be afraid to say no
• Credit Card - If the bill is over £100, consider paying with a credit card for increased protection in-case something goes wrong. Try not to pay in cash and ask for a receipt
• Know who you are dealing with - Even an emergency tradesman should leave you with paperwork containing their name, address and contact number

Scam Alert - Online surveys to receive high value items - 22 January 2025

We are warning residents about numerous fake emails circulating claiming 'you have been chosen' to receive a high value item in exchange for completing an online survey.

The emails, which are often branded to appear as if they come from well-known companies contain a link to the survey which it states is required to 'claim' your item.

Recent examples have included:

• Emails claiming to be from Sainsbury's offering a Le Creuset Cookware set
• Emails claiming to be from Superdrug offering a Braun iO9 series electric toothbrush
• Emails claiming to be from Cadburys stating you have been 'selected as a winner' for an 'Ultimate Selection Box'
• Emails claiming to be from John Lewis stating you have 'won' n EzVac Pro Vacuum Cleaner
• Emails claiming to be from Boots saying 'as part of their loyalty programme' you can claim a 'Medicare Kit'

Anyone following the link will be taken to a well-designed website carrying the same branding as the email which will attempt to gather personal and financial details as part of you claiming the non-existent prize.

If you receive this or any other suspicious email it can be reported to the National Cyber Security Centre by forwarding the email to report@phishing.gov.uk

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Information Alert - 'Copycat' websites - 21 January 2025

We are reminding Norfolk residents to continue to be aware of 'copycat' websites when looking to access official sites to apply or make payments for services online.

Copycat websites are those which offer services from Government Departments or Local Government but are not the official site and charge an additional fee over the genuine cost, even where the official application fee is free, for their 'assistance'.

Many of these companies are legitimate and it's not against the law for a company to offer a service similar to an official body
People often get confused because the copycat sites can be unclear whether they're an official service or not.

When you are looking to apply for this type of service online always remember:

• All official sites can be reached by searching on www.gov.uk
  Use this link rather than using an online search engine
• Make sure you know who you are dealing with, take time to read the information on the website to ensure that you're using the official service
• If you do use a search engine don't just pick the first result on the page

If you think you have used a copycat site and feel you were misled you can get further advice from our partners the Citizens Advice consumer helpline by calling freephone 0808 223 1133

Scam Alert - Fake DVLA emails - 20 January 2025

We are warning residents about emails which claim to be from DVLA.

The emails which are branded with DVLA logos and GOV.UK headers state, 'our records show that you are overdue on your vehicle tax' and that 'your vehicle is not legally permitted to be on the road without tax'.

These emails are not from DVLA, anyone clicking on the link provided in the text will be taken to a fake version of the DVLA website which will attempt to gather personal and financial information.

If you receive an email you are suspicious about, or think is a scam, you can report it to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk

You can also report suspicious messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Fake emails claiming to be from booking.com - 17 January 2025

We are highlighting an alert from Action Fraud for users of the booking.com platform to look out for unusual messages or phishing emails from hotel accounts.

Those using the platform booking.com to book their holidays or accommodation are being warned they could be targeted with emails or messages requesting payments from hotels who have had their account taken over by fraudsters.
Between June 2023 and September 2024, Action Fraud received 532 reports from individuals, with a total of £370,000 lost.

Insight from Action Fraud reports suggests the individuals were defrauded after receiving unexpected messages and emails from a booking.com account belonging to a hotel they had a reservation with, which had been taken over by a criminal. Using this account, the criminals send in-app messages, emails, and WhatsApp messages to customers, deceiving them into making payment and/or requesting credit card details.

The specific account takeovers are likely to be the result of a targeted phishing attack against the hotel or accommodation provider, and not booking.com's backend system or infrastructure.

Action Fraud and booking.com are providing the following advice on how to spot signs of fraud and protect your booking.com account:

• No legitimate booking.com transaction will ever require a customer to provide their credit card details by phone, email, or text message (including WhatsApp)
• Sometimes a hotel provider will manage their own payment and may reach out to request payment information, like credit card details - before providing any information, always verify the authenticity of communication between yourself and the hotel's account.
• If you receive any urgent payment requests that require immediate attention, like a booking cancellation, immediately reach out to the booking.com Customer Service team via the details on the official booking.com website and/or app to confirm
• Any payment requests that do not match the information in the original booking confirmation should also be double checked and confirmed with booking.com Customer Service before proceeding
• Any messages purporting to be from booking.com that contain instructions to follow links and/or open/download files should be treated with caution
• If you have any doubts about a message, contact booking.com directly. Don't use the numbers or address in the suspicious message. Only use the details from the official booking.com website or app

If you receive any suspicious emails or text messages, report them by forwarding emails to report@phishing.gov.uk or texts to 7726.

Scam Alert - Letters claiming to be from the 'Chartered Trading Standards Institute' - 16 January 2025 

We are warning residents to be aware for letters claiming to be from the Chartered Trading Standards Institute (CTSI). 

This follows a report from a Norfolk resident who received a letter claiming they 'may have been subject to fraud' and instructing them to make contact via a number given in the letter. 

If you receive this or a similar contact it is a scam, and we advise you do not make contact with any details given in the letter. 

CTSI have previously issued warnings about telephone calls, letters and emails falsely using their name and branding which have made claims including: 

• That you have been 'exposed to a company that CTSI have investigated in the past' 
• That 'insurance scammers have been captured by Trading Standards' and the letter recipient should fill in a 'creditors debt form' to obtain compensation 
• That you can claim compensation for 'failed investments' 

If you receive a contact which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133. 

Safety Alert - Product Recall for Morco Gas Water Heaters: Primo (MP) / EUP presenting a serious risk of fire - 15 January 2025 

A safety issue has been identified with Morco Open-Flued Gas Water Heaters which may be installed in mobile homes, caravans and domestic settings. 

The product presents a risk of fire, explosion and injuries. There is a risk of gas leaking which, if ignited, may cause burns, explosions and injuries. 

Owners of these gas water heaters installed (including those which have previously received a safety upgrade) should contact Morco immediately to discuss next steps. Owners should not attempt to check or test the appliance themselves. 

Further information, including a form to request a water heater refund or a replacement, can be accessed on the Morco Products Ltd website. 

Morco Products Ltd can also be contacted on 01482 325456 or by email to gaswaterheaters@morcoproducts.co.uk. 

Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should immediately contact the National Gas emergency helpline on 0800 111 999. 

Scam Alert - Scam Callers claiming to be Police Officers - 15 January 2025

We are highlighting a warning from Norfolk Police for residents to be aware of telephone scammers pretending to be police officers.

This follows six reports from residents in the Great Yarmouth area of calls claiming to be an officer at 'Great Yarmouth Police Station' and 'Howard Street Police Station'. One caller did also claim to be from 'Scotland Yard'. The callers provided false names and collar numbers to the victims before using various stories to try to gain their bank details or encourage them to withdraw sums of cash for collection by a courier.

Two victims were told their cards had been used fraudulently in a local supermarket and they needed to provide their bank details to verify the transactions. Another two victims were told that there had been fraudulent transactions on their account, but the fraudsters were not specific about where and when these supposed transactions had taken place.

Two victims were told to attend their local banks as a part of a fraud investigation and withdraw money from their accounts which would then be collected later in the day.

Fortunately, all these attempts were unsuccessful.

If you receive this or a similar call do not engage with the call in any way, hang up and then contact Norfolk Police on 101, if possible on a different phone.

If you believe a crime is in progress, always call 999.

With these types of scams calls we always offer the following additional advice:

• Police officers, banks and other government agencies will never ask you to withdraw money or transfer it to another account.
• They will never ask you to reveal you to verify your personal details or your full banking password or PIN by phone.
• The police will never ask you to handover money for safe keeping or as part of an operation.
• The police and banks will never send someone to your address to collect money, cards or PIN Numbers or ask you to deliver these to another location.

Try these steps if you are approached:

• Stop - take a moment to think before parting with your money or information.
• Challenge - Could it be fake? It's ok to reject, refuse or ignore any requests, only criminals will try to rush or panic you.
• Protect - Contact your bank immediately if you think you have fallen victim to a scam. Report it.

Communities can help by ensuring they share warnings about this type of approach with neighbours, family and friends, particularly the elderly or vulnerable to ensure they are aware of these scams and the warning signs.

Scam Alert - Text messages claiming to be from DWP - 14 January 2025

We are continuing to warn residents to be alert for text messages claiming to be from DWP.

One recent example states 'during the continuous snow, the Department for Pension Protection implemented a winter cold weather allowance scheme'.

The message then claims that 'an application must be completed' via a link in the message within a short time window, usually around 24 hours from when the message is received.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad:

1. Take a note of the number that sent you the message
2. Press and hold on the message bubble
3. Tap More
4. Select the message or messages you want to forward
5. Tap the arrow on the bottom right of your screen
6. Input 7726 and send

Android:

• Take a note of the number that sent you the message
• Enter the conversation then press and hold on the message bubble
• Tap on the three vertical dots on the top right of your screen
• Tap Forward
• Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Text messages claiming to be from 'Royal Mail' - 13 January 2025 

We are warning residents about text messages continuing to circulate claiming to be from the 'Royal Mail'. 

One recent example reported to us states 'We regret to inform you that your Royal Mail parcel cannot be delivered due to missing or damaged address information'. The message goes on to say that to 'ensure prompt delivery' you need to update your details via a link in the text. 

Criminals are experts at creating spoof messages that then link to fake websites using official logos and branding of trusted organisations to trick you into taking urgent action without closer inspection.  

Always be wary of unexpected messages received and never respond, or click on any links or attachments unless you know you can trust them. 

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website.

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card. 

If you have received a text message which you believe to be a scam you can also report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133. 

Royal Mail offer further examples of text and email scams using their name on the Royal Mail website. 

Scam Alert - Telephone cold calls claiming to be from BT - 8 January 2025

We are warning residents to be aware for cold callers claiming to be from 'BT' calling about 'digital switchover'.

The consumer group Which? has reported a rise in incidents where cold calls, claiming to be from BT, stating that they need to confirm personal and payment information to enable landlines to go digital before the 'January 2025 deadline'. In some cases the cold callers have claimed that immediate payments are required for the switch, or their telephone service will be 'disconnected immediately'.

In other cases the cold callers have known some basic information like the consumers name or address which is used to try to legitimise the call.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

The UK's landline network is being upgraded to be fully digital and was planned to be completed by January 2025, but the completion deadline was recently extended to 2027.

When your landline provider is looking to switch your line to digital service they should write to you ahead of the date explaining what the switchover means for you and will give you advice and support with any changes you need to make. The digital switchover does not involve any fees.

Your landline provider will never ask you to make payments or verify your payment information for your landline to be upgraded to the digital service.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Scam Alert - Text messages claiming to be from HMRC - 7 January 2025

We are reminding residents to continue to be alert around text messages claiming to be from HMRC.

HMRC does send text messages to some of their customers which may include links to GOV.UK information or the official HMRC webchat.

HMRC will never ask you to disclose personal, payment or financial information by text message.

HMRC also advise that you should never open any links or reply to any text messages claiming to be from HMRC that offers you a tax refund in exchange for personal or financial details.

You can forward suspicious HMRC text messages received to HMRC by forwarding the message to 60599 (network charges apply) or screenshot the message and email it to phishing@hmrc.gov.uk

You can find more information about phishing approaches and scams claiming to be from HMRC on the GOV.UK website

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Cold calls regarding spray foam insulation removal - 3 January 2025

We are warning residents to be wary of cold callers pressuring them to pay to have spray foam insulation removed.

We are continuing to receive complaints about cold callers offering to remove the insulation, these have included telephone and doorstep cold calls as well as leaflets offering these services being delivered to properties.

These companies often claim that the insulation that was put in was incorrect and will cause problems with insurance, damp and future house sales or mortgages. In a recent call reported to us a Norfolk resident was told by a cold caller that this type of insulation had been declared 'illegal'.

Frequently, they will highlight that the original company that installed the insulation has ceased trading, and this 'new' company will state they are there to assist the resident by removing the insulation - for a price.

While spray foam does lead to problems if applied incorrectly or on a property that isn't appropriate, it is important that consumers are aware that these 'new' companies are not always legitimate.

Do your own research before agreeing to any further work and seek an independent expert opinion on whether it needs to be removed.

The Royal Institution of Chartered Surveyors (RICS) has produced a consumer guide for spray foam which can be found on the RICS website. The RICS website also allows you to search for a qualified, professional surveyor in your area.

If you need advice about cold calling or have agreed to a visit during a cold call please contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Fake callers claiming to be from Klarna - 2 January 2025

We are warning residents who hold Klarna accounts to be aware of calls which claim to be from Klarna about 'suspicious transactions' on their account.

This follows recent reports from Norfolk residents who have received these calls. During the call the cold caller claims that as part of the 'verification' process the call recipient is required to confirm the code which is sent to their phone.

Klarna advise that they never ask for your one-time code, account information, passwords, or PIN over the phone, email, or SMS.
If you receive a call that you suspect is a scam, you should

• Hang up: End the call immediately
• Report the incident: Contact Klarna customer support through the Klarna app or report the incident to Action Fraud
• Verify the number: Call the company's published phone number to confirm

Our advice is always to be wary of claims made in unexpected approaches and never provide one-time passwords/codes, click on links, open attachments or contact numbers given if approached in this way.

If you are concerned about the security of any financial account you hold contact the provider directly using the Customer Service number provided to you when you took out the account or via information available on their genuine website or app. Neveruse details provided in an email, text message or cold call.

You can report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Information Alert - Avian Influenza confirmed, and controls put in place at two further premises in Norfolk in the last week - 27 December 2024

Avian influenza H5N1 has been confirmed and controls put in place at a premises near Attleborough, Breckland and at a premises near Hingham, South Norfolk.

Full details of the locations and controls put in place can be found in the declaratory order for each premises online on the GOV.UK website

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading.

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low.

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat.

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

News Alert - Avian Influenza Prevention Zone Mandatory Biosecurity and Housing Measures - 23 December 2024

Mandatory housing measures for all poultry and captive birds in Norfolk, Suffolk, Lincolnshire, East Riding of Yorkshire and City of Kingston upon Hull are introduced from noon on 23 December 2024, following a decision by the United Kingdom's Chief Veterinary Officer.

The housing order legally requires all bird keepers in these areas to keep their birds indoors and to follow stringent biosecurity measures to help protect their birds from the disease.

The housing measure means bird keepers in the affected area must:

• house all poultry and captive birds (except in specific circumstances e.g. zoo birds)
• keep feed and bedding inside
• cleanse and disinfect clothing, footwear, equipment and vehicles before and after contact with poultry and captive birds- if practical, use disposable protective clothing
• reduce the movement of people, vehicles or equipment to and from areas where poultry and captive birds are kept, to minimise contamination from manure, slurry and other products
• carry out effective vermin control in any areas where poultry and captive birds are kept
• thoroughly cleanse and disinfect housing and concrete walkways on a continuous basis
• keep fresh disinfectant at the right concentration at all farm and poultry housing entry and exit points
• make your premises unattractive to wild birds (e.g. use bird scarers, foils or streamers)

Bird keepers are advised to consult the APHA interactive map to check if they are impacted and should then read the regional avian influenza prevention zone (East of England) - with housing measures declaration on the GOV.UK website which sets out the requirements

Further information on the current Avian Influenza situation in England can be found on the GOV.UK website

Information Alert - Citizens Advice Consumer Service Christmas and New Year Opening Hours and Consumer Alert Emails - 19 December 2024

If you need Consumer Advice or to report an issue to Trading Standards over the festive and new year period please check the Citizens Advice consumer helpline website for their opening hours.

Their online reporting form will be available on days when their service is closed, but please remember that forms submitted will only be actioned during their opening hours.

Please also be aware there will not be a Consumer Alert email issued on Thursday 26 December or Thursday 2 January. The next scheduled Consumer Alert email will be issued on Thursday 9 January 2025.

Cold Calling Alert - Telephone cold calls regarding 'roof cleaning and repairs' - 19 December 2024

We are warning residents to be aware of telephone cold calls regarding roof cleaning and repairs.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they were 'working with your local council' and was calling to arrange a visit to check the residents' roof.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Avian Influenza confirmed, and controls put in place at five further premises in Norfolk in the last week - 18 December 2024 

Avian influenza H5N1 has been confirmed and controls put in place at a premises near Cranworth, two premises near Attleborough, a premises near Gayton and a further premises near Watton, Norfolk. 

Full details of the locations and controls put in place can be found in the declaratory order for each premises online on the GOV.UK website.

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading. 

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low. 

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat. 

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website.

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133. 

Scam Alert - Fake WhatsApp 'Cadbury Christmas Giveaway' messages - 17 December 2024 

We are warning residents about WhatsApp messages circulating which state you can claim items from the 'Cadbury Christmas Giveaway'. 

These messages are fake and are not connected with Cadbury in any way. Anyone following the link will be taken to a fake Cadbury branded website where you'll be taken to a survey website where you'll be asked questions as part of a 'quiz'. 

After answering four questions, you will be given three attempts to select a prize box with a ticket inside, indicating you've won. You win on the third attempt. 

At this point, the fake website tells you that you must share a WhatsApp link with friends (to spread the scam further) before you can finally claim your 'gift'. You'll then need to enter your delivery address. 

If you receive this WhatsApp message, even if it's from a friend or family member, you can rest assured that it's a scam. Make sure you let the sender know and delete the message. Do not click on the link. 

If you receive this message from an unknown number, you can report the sender on WhatsApp by opening up the chat, tapping on the sender's contact details and selecting 'Block and Report'. 

Suspicious websites can be reported to the National Cyber Security Centre via their website.

You can also report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Emails claiming to be from 'Apple' - 17 December 2024

We are warning residents about scam emails circulating claiming to be from 'Apple' stating you need to 'Verify your Apple ID Information'.

The email states that 'we regret to inform you that your account has been disabled as a result of violating our policy and terms of service'. The email then provides a link to 'go to Apple ID' before claiming that 'if you do not verify your account with 48 hours, your account will be terminated'.

These emails are not from Apple and anyone following the link will be taken to a website which will attempt to gather personal, account and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Avian Influenza Prevention Zone declared across East Riding of Yorkshire, City of Kingston Upon Hull, Lincolnshire, Norfolk and Suffolk - 13 December 2024

Following a number of detections of avian influenza in poultry and wild birds across the East Riding of Yorkshire, Lincolnshire, Norfolk and Suffolk, the UK's Chief Veterinary Officer has declared a regional Avian Influenza Prevention Zone (AIPZ) across the region to mitigate the risk of further outbreaks of disease occurring.

This means that from Friday 13 December it became a legal requirement for all bird keepers across the East Riding of Yorkshire, City of Kingston Upon Hull, Lincolnshire, Norfolk and Suffolk to follow strict biosecurity measures to help protect their flocks, of whatever type or size, in addition to following any Protection Zone and Surveillance Zone restrictions that apply.

The AIPZ now in force does not include a requirement to house birds, unless you are also in a 3km Protection Zone. However, this is being kept under constant review.

The Avian Influenza Prevention Zone (AIPZ) means bird keepers in the zone must:

• Cleanse and disinfect clothing, footwear, equipment and vehicles before and after contact with poultry and captive birds- if practical, use disposable protective clothing
• Reduce the movement of people, vehicles or equipment to and from areas where poultry and captive birds are kept, to minimise contamination from manure, slurry and other products
• Carry out effective vermin control in any areas where poultry and captive birds are kept
• Thoroughly cleanse and disinfect housing on a continuous basis
• Keep fresh disinfectant at the right concentration at all farm and poultry housing entry and exit points
• Minimise direct and indirect contact between poultry and captive birds and wild birds, including making sure all feed and water is not accessible to wild birds
• Prevent access by poultry to ponds and watercourses and ensure that birds are kept in fenced or enclosed areas

Further information on the current Avian Influenza situation in England can be found on the GOV.UK website.