MyNorfolk account

Your requests and reports

MyNorfolk account update

We have recently made changes to improve the MyNorfolk account. If you haven't signed in for a while, you'll be invited to update your account to submit certain requests. You can still use the same email address and password to sign in, but you will need to provide some contact information again.

You won't be able to see requests you made before 13 May 2024, but you'll still get email updates on these requests. We have also reduced the range of services we offer in the account temporarily. We're sorry for this inconvenience.

You can see requests or reports you've made since 13 May 2024 using MyNorfolk by signing into your account.

Payment problems

When you pay for a service using MyNorfolk you should receive an email from us confirming that we've received your payment. If you have a problem it's worth checking your emails and also your bank or building society account to see if payment has gone through.

If you have any problems with payments, or if you don't receive the item you paid for, contact us and we'll help you.

Missing reports and requests

Under data privacy laws we must delete personal information if it's no longer needed. So you may notice that some old closed requests have been removed. You can always make a new order, application, or request.

Updating your reports and requests

You cannot update or cancel your report or request using your MyNorfolk account. Contact us and we'll help you with any changes you need to make.

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