Recycling centre booking system
A new booking system for Norfolk recycling centres
We are introducing a new booking system for all Norfolk recycling centres.
From 18 November 2024 you must have booked to visit a Norfolk recycling centre.
You can book up to seven days in advance, so you will be able to book from 11 November 2024.
Each time slot is 15 minutes. You will need to arrive within the time you have booked.
There is no charge to make a booking and you can make as many bookings as you need. Charges still apply for trade waste and household DIY waste over the free limit.
You can only book one slot at a time. But as long as they are available, you can book as many slots as you need each day.
Why we are introducing a booking system for recycling centres
The booking system will help:
- Reduce congestion
- Reduce waiting times
- Reduce the risk of traders disposing of waste without paying
- Save the council money by spreading customer visits across our opening hours
Fly-tipping
Other councils that already have booking systems, including Suffolk and Essex, have not found any evidence that the booking process has increased fly-tipping levels.
In January 2023, the Department for Environment, Food and Rural Affairs (DEFRA) carried out a study to find if there were any links between recycling centres using booking systems and fly-tipping. Surveys and interviews carried out with local authorities did not show a link between booking systems and fly-tipping.
DEFRA's report: Research into possible links between recycling centres and incidents of fly-tipping.
For more information visit Fly-tipping.
How to book to visit a recycling centre
Book online
From 18 November 2024 you will need a booking to visit. You will be able to book using the Norfolk County Council website, up to seven days in advance - from 11 November 2024.
When you book you will select the recycling centre, date and time you want to visit. You will need to enter the following details:
- Your name
- Your address
- Registration number of the vehicle you will use when you visit
- Your email address
- Whether you are bringing DIY waste
We will send you a booking confirmation by email.
You will need to enter these details each time you book. You can make the process quicker by registering for a MyNorfolk account which will automatically fill in some of these details.
You will also be able to change or cancel your booking if needed.
Book by phone
People who don't have access to the internet can call our Customer Service Centre to make a booking. They will make the booking for you and provide you with a confirmation number.
Norfolk libraries also provide internet access for anyone without the internet at home.
Change or cancel a recycling centre booking
To change or cancel your booking:
- Use the link in your confirmation email
- Log in to your MyNorfolk account (if you signed in to MyNorfolk when you booked)
- Call the Customer Service Centre
If you cancel a booking you no longer need, it will help us by freeing up a space.
What happens when you arrive at the recycling centre
Staff at the recycling centre will check you in when you arrive. Please arrive within the 15-minute time slot you have booked.
You don't need to unload all your waste within that time, and you won't be asked to leave if you take longer than 15 minutes.
Arriving early or late
Please try to arrive within your 15-minute time slot.
If you arrive early, we may be able to accommodate your visit, or you may need to wait until the time you booked.
If you are late, we may be able to accommodate your visit. But this is not guaranteed, and you may need to book a new visit. You will not be allowed to enter any of the recycling centres or reuse shops after 4pm.
Arriving without a booking
You will need to make a booking for every visit to deposit waste at the recycling centres, including visits on foot or bicycle. You can make a booking on the day and up until the time of the booking slot. If you do not make a booking, you will be refused entry and will need to make a booking on another day/time.
Visit reuse shops without booking
You don't need to book to buy from or donate to a reuse shop. If you wish to leave any waste or recycling as well, then you must book.
Book to bring DIY waste
You will be asked if you are bringing DIY waste at the time of booking and charges may apply.
Book to bring trade waste
All trade waste customers will need to book a time slot. They will also need to bring a copy of their waste carriers' licence with them.
Trade waste is only accepted at:
You will only be able to book a trade waste visit at one of these recycling centres.
You won't be able to leave trade waste if you have booked a household waste visit.
How many trade waste time slots will there be?
The number of trade waste slots each day will depend on the recycling centre and how many spaces it has. Providing there is space, you can book as many as you need each day.
Vehicle information when booking to visit a recycling centre
Using a different vehicle
If you need to use a different vehicle to the one you booked for, please change your booking online. If you are unable to, staff will change the booking when you arrive.
Hire cars or vans
If the vehicle is hired, you can tell us at the time of booking. You will be able to update the registration of your vehicle on your booking.
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