Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, online on the Citizens Advice website (opens new window) or by calling 0808 223 1133 (freephone), or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

• Follow us on social media: Facebook - Norfolk County Council Trading Standards and Twitter - Norfolk County Council Trading Standards
• The Citizens Advice website has information about common consumer scams to look out for
• Chartered Trading Standards Institute list the latest product recalls on their website
• The Food Standards Agency lists the latest food safety alerts here

Information Alert - Citizens Advice Consumer Service Christmas and New Year Opening Hours and Consumer Alert Emails - 19 December 2024

If you need Consumer Advice or to report an issue to Trading Standards over the festive and new year period please check the Citizens Advice consumer helpline website for their opening hours.

Their online reporting form will be available on days when their service is closed, but please remember that forms submitted will only be actioned during their opening hours.

Please also be aware there will not be a Consumer Alert email issued on Thursday 26 December or Thursday 2 January. The next scheduled Consumer Alert email will be issued on Thursday 9 January 2025.

Cold Calling Alert - Telephone cold calls regarding 'roof cleaning and repairs' - 19 December 2024

We are warning residents to be aware of telephone cold calls regarding roof cleaning and repairs.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they were 'working with your local council' and was calling to arrange a visit to check the residents' roof.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Avian Influenza confirmed, and controls put in place at five further premises in Norfolk in the last week - 18 December 2024 

Avian influenza H5N1 has been confirmed and controls put in place at a premises near Cranworth, two premises near Attleborough, a premises near Gayton and a further premises near Watton, Norfolk. 

Full details of the locations and controls put in place can be found in the declaratory order for each premises online on the GOV.UK website.

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading. 

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low. 

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat. 

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website.

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133. 

Scam Alert - Fake WhatsApp 'Cadbury Christmas Giveaway' messages - 17 December 2024 

We are warning residents about WhatsApp messages circulating which state you can claim items from the 'Cadbury Christmas Giveaway'. 

These messages are fake and are not connected with Cadbury in any way. Anyone following the link will be taken to a fake Cadbury branded website where you'll be taken to a survey website where you'll be asked questions as part of a 'quiz'. 

After answering four questions, you will be given three attempts to select a prize box with a ticket inside, indicating you've won. You win on the third attempt. 

At this point, the fake website tells you that you must share a WhatsApp link with friends (to spread the scam further) before you can finally claim your 'gift'. You'll then need to enter your delivery address. 

If you receive this WhatsApp message, even if it's from a friend or family member, you can rest assured that it's a scam. Make sure you let the sender know and delete the message. Do not click on the link. 

If you receive this message from an unknown number, you can report the sender on WhatsApp by opening up the chat, tapping on the sender's contact details and selecting 'Block and Report'. 

Suspicious websites can be reported to the National Cyber Security Centre via their website.

You can also report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Emails claiming to be from 'Apple' - 17 December 2024

We are warning residents about scam emails circulating claiming to be from 'Apple' stating you need to 'Verify your Apple ID Information'.

The email states that 'we regret to inform you that your account has been disabled as a result of violating our policy and terms of service'. The email then provides a link to 'go to Apple ID' before claiming that 'if you do not verify your account with 48 hours, your account will be terminated'.

These emails are not from Apple and anyone following the link will be taken to a website which will attempt to gather personal, account and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Avian Influenza Prevention Zone declared across East Riding of Yorkshire, City of Kingston Upon Hull, Lincolnshire, Norfolk and Suffolk - 13 December 2024

Following a number of detections of avian influenza in poultry and wild birds across the East Riding of Yorkshire, Lincolnshire, Norfolk and Suffolk, the UK's Chief Veterinary Officer has declared a regional Avian Influenza Prevention Zone (AIPZ) across the region to mitigate the risk of further outbreaks of disease occurring.

This means that from Friday 13 December it became a legal requirement for all bird keepers across the East Riding of Yorkshire, City of Kingston Upon Hull, Lincolnshire, Norfolk and Suffolk to follow strict biosecurity measures to help protect their flocks, of whatever type or size, in addition to following any Protection Zone and Surveillance Zone restrictions that apply.

The AIPZ now in force does not include a requirement to house birds, unless you are also in a 3km Protection Zone. However, this is being kept under constant review.

The Avian Influenza Prevention Zone (AIPZ) means bird keepers in the zone must:

• Cleanse and disinfect clothing, footwear, equipment and vehicles before and after contact with poultry and captive birds- if practical, use disposable protective clothing
• Reduce the movement of people, vehicles or equipment to and from areas where poultry and captive birds are kept, to minimise contamination from manure, slurry and other products
• Carry out effective vermin control in any areas where poultry and captive birds are kept
• Thoroughly cleanse and disinfect housing on a continuous basis
• Keep fresh disinfectant at the right concentration at all farm and poultry housing entry and exit points
• Minimise direct and indirect contact between poultry and captive birds and wild birds, including making sure all feed and water is not accessible to wild birds
• Prevent access by poultry to ponds and watercourses and ensure that birds are kept in fenced or enclosed areas

Further information on the current Avian Influenza situation in England can be found on the GOV.UK website.

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 12 December 2024

We are again warning residents to be aware of telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they could offer a 'free loft insulation survey'.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Avian Influenza confirmed, and controls put in place at two further premises in Norfolk - 11 December 2024 

Avian influenza H5N1 has been confirmed in a commercial poultry at a premises near Dereham, Breckland, Norfolk and a second commercial poultry premises near Watton, Breckland, Norfolk. 

3km Protection Zones and 10km Surveillance Zones have been put in place around the premises to limit the risk of the disease spreading.  

Go to details of the controls in place in the declaratory orders on GOV.UK. 

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading. 

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low. 

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat. 

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website 

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133. 

Scam Alert - Text messages claiming to be from HMRC - 10 December 2024

We are reminding residents to continue to be alert around text messages claiming to be from HMRC. Recent examples have included messages claiming 'you have an outstanding balance' and the need to call a number included in the message 'to avoid being summoned to court'.

HMRC does send text messages to some of their customers which may include links to GOV.UK information or the official HMRC webchat.

HMRC will never ask you to disclose personal, payment or financial information by text message.

HMRC also advise that you should never open any links or reply to any text messages claiming to be from HMRC that offers you a tax refund in exchange for personal or financial details.

You can forward suspicious HMRC text messages received to HMRC by forwarding the message to 60599 (network charges apply) or screenshot the message and email it to phishing@hmrc.gov.uk.

You can find more information about phishing approaches and scams claiming to be from HMRC on the GOV.UK website.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Text messages claiming to be from DWP - 9 December 2024

We are again warning residents to be alert for text messages claiming to be from DWP.

One recent example states 'the winter heating fuel allowance has started to be sent' before going on to claim that you need to 'apply for your allowance amount through the link within 6-12 hours.

The message includes a link to 'submit your application' or 'we will disqualify you and redistribute your funds'.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad:

1. Take a note of the number that sent you the message
2. Press and hold on the message bubble
3. Tap More
4. Select the message or messages you want to forward
5. Tap the arrow on the bottom right of your screen
6. Input 7726 and send

Android:

1. Take a note of the number that sent you the message
2. Enter the conversation then press and hold on the message bubble
3. Tap on the three vertical dots on the top right of your screen
4. Tap Forward
5. Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Doorstep Cold Callers offering driveway work - 9 December 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Downham Market area.

This follows reports of males cold calling at properties offering to undertake work on driveways.

Our advice is never deal with doorstep cold callers which includes:

• Never allowing a cold caller access to your property or gardens
• Never agreeing to further visits from them or other people
• Never agreeing to have work done on or around your property if approached in this way, no matter what claims or 'special offers' are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Information Alert - Avian Influenza confirmed, and controls put in place at a premises near Watton, Norfolk - 6 December 2024 

Avian influenza H5N1 has been confirmed in commercial poultry at a premises near Watton, Breckland, Norfolk 

A 3km Protection Zone and 10km Surveillance Zone have been put in place around the premises to limit the risk of the disease spreading.  

You can find details of the controls in place in the declaratory order on the GOV.UK website. 

We will be working with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading. 

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low. 

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat. 

Further information regarding the latest Avian Influenza situation in England is available from the GOV.UK website 

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Scam Alert - Emails claiming to be from 'TalkTalk' - 5 December 2024

We are warning TalkTalk customers about scam emails circulating claiming that you 'haven't verified your account and have not accepted our new web terms and services'. The email goes on to state that 'to maintain your account, you need to sign in to verify' via a link included in the text. Finally the email claims that 'Account disconnection will take place tomorrow' if you don't verify.

These emails are fake and anyone following the link will be taken to a fake version of the TalkTalk website which will attempt to gather personal and financial details or download malware onto your device.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

If you are concerned about the security of an online account log in to it directly via the official website or app.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Fake parcel delivery text messages - 4 December 2024

We are warning residents about text messages claiming to be from parcel delivery companies stating they are unable to deliver an item.

Recent examples have included messages claiming that 'due to the loss if address information, we can not continue to deliver your parcel'. The message goes on to say that you need to 'update the full address as soon as possible' via a link in the message to receive 'your parcel within 24 hours'.

These messages are sent by criminals who have created websites which are used to gather personal and financial information or take payments.

If you receive one of these messages do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133

Scam Alert - Scam Callers claiming to be Police Officers - 3 December 2024

We are warning residents to be aware of telephone scammers pretending to be police officers after a recent report from a Norfolk resident.

During the call, the cold caller claimed that they were a 'Detective Constable' from 'Hammersmith Police' before going on to make claims about a member of the call recipient's family being arrested. Fortunately the resident was aware the claims being made were false, hung up and reported the incident.

If you receive this or a similar call do not engage with the call in any way, hang up and then contact Norfolk Police on 101, if possible on a different phone.

If you believe a crime is in progress, always call 999

With these types of scams calls we always offer the following additional advice:

• Police officers, banks and other government agencies will never ask you to withdraw money or transfer it to another account.
• They will never ask you to reveal you to verify your personal details or your full banking password or PIN by phone.
• The police will never ask you to handover money for safe keeping or as part of an operation.
• The police will never send someone to your address to collect money, cards or PIN Numbers or ask you to deliver these to another location.

Try these steps if you are approached:

• Stop- take a moment to think before parting with your money or information.
• Challenge - Could it be fake? It's ok to reject, refuse or ignore any requests, only criminals will try to rush or panic you.
• Protect - Contact your bank immediately if you think you have fallen victim to a scam. Report it.

Communities can help by ensuring they share warnings about this type of approach with neighbours, family and friends, particularly elderly relatives to ensure they are aware of these scams and the warning signs.

Scam Alert - Scam contacts claiming to be from HMRC - 2 December 2024

With millions of people due to complete their Self-Assessment tax return and pay any tax owed by 31 January 2025, fraudsters are targeting people with offers of tax refunds or demanding payment of tax to get hold of personal information and banking details.

Around half of all scam reports to HMRC (71,832) in the last year were fake tax rebate claims. There has been a 16.7% increase in all scam referrals to HMRC - 144,298 were received between November 2023 and October 2024, up from 123,596 in the previous 12-month period.

If you receive communication claiming to be from HMRC that asks for personal information or is offering a tax rebate, check the HMRC phishing and scams advice on the GOV.UK website.

Also remember, HMRC will never leave voicemails threatening legal action or arrest, or ask for personal or financial information over text message - only fraudsters and criminals will do that.

You can report suspicious communications received that you think could be a scam to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Text messages claiming to be from DWP - 2 December 2024

We are reminding residents to be alert for text messages claiming to be from DWP.

One recent example states 'due to the continuing drop in temperatures we have decided that you will receive either £200 or £300 in Winter Heating Allowance, the message goes on to claim that 'if you are aged 60 or over will receive the higher amount'

The message includes a link to 'submit your application' and a very short date to do this by.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726

To forward a text message follow these steps:

iPhone or iPad

1. Take a note of the number that sent you the message
2. Press and hold on the message bubble
3. Tap More
4. Select the message or messages you want to forward
5. Tap the arrow on the bottom right of your screen
6. Input 7726 and send

Android:

1. Take a note of the number that sent you the message
2. Enter the conversation then press and hold on the message bubble
3. Tap on the three vertical dots on the top right of your screen
4. Tap Forward
5. Input 7726 and send.

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk

Cold Calling Alert - Doorstep cold callers offering to sign residents up to energy contracts - 28 November 2024 

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering to sign residents up to energy contracts. 

This follows reports from the Gorleston area yesterday of two males going door to door claiming to be able to offer discounts by switching energy suppliers. Residents described their approach as 'pushy' and 'persistent' and it was reported that they were reticent about saying who they worked for or to show ID as 'it was cold' and their ID was inside their clothing. 

Our advice is never deal with anyone who cold calls at your property offering to sell something or asking you to agree to a contract. 

Anyone sighting doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101. 

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999. 

Scam Alert - Emails claiming 'Potentially Dangerous Viruses Detected' - 28 November 2024

We are warning residents about a number of scam emails circulating claiming that 'Potentially Dangerous Viruses Detected' on your device. It goes on to state that this 'could expose your personal information, privacy and financial data to potential risk'. The email then includes a link titled 'Activate Protection Now'.

This example is branded as 'Virgin Media' but previous examples have used names including Google and Apple.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report suspicious emails by forwarding them to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep cold callers claiming issues with properties' roofs - 27 November 2024

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident in the Costessey area where a male cold called at a property claiming that they 'could see problems' with the roof.

The cold caller then quoted a price of £8,000 and attempted to persuade the resident into agreeing for them to begin work the following day.

Our advice is:

• Never deal with cold callers looking to undertake work on or around your property
• Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
• Never allow a cold caller access to your home, roof or garden, even if they are offering to do tasks for a small fee or free
• Never pay for work before it is completed
• When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert - Text messages claiming to relate to 'UK Government Winter Living Welfare' - 26 November 2024

We are again warning residents about text messages circulating which claim to be notifications from the 'UK Government'.

One recent example states that 'in order to resist the coming cold winter the Winter Living Welfare has been fully opened online'.

The message then goes on to say that 'our welfare officer has tried and failed to contact you several times' and that you need to 'update your information' via a link in the text.

The message then claims that 'this is our last attempt to contact you before this closes'.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

• Take a note of the number that sent you the message
• Press and hold on the message bubble
• Tap More
• Select the message or messages you want to forward
• Tap the arrow on the bottom right of your screen
• Input 7726 and send

Android:

• Take a note of the number that sent you the message
• Enter the conversation then press and hold on the message bubble
• Tap on the three vertical dots on the top right of your screen
• Tap Forward
• Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Emails that appear to be from known contacts - 25 November 2024

We are warning Norfolk residents to be aware of emails which appear to be from known contacts asking for 'help' purchasing online gift cards.

This follows a report from a resident who received an email that appeared to come from a contact. The initial email asked if it was possible to 'request a favour by email'. When the recipient responded to the that email a further email was received stating that they needed 'help buying a £250 John Lewis gift voucher' for 'a friend daughter who is ill with cancer' and once purchased to 'send the code by email' and money to cover the cost would then be sent in exchange.

Remember:

• If you receive a suspicious message, even if you think you know who it is from, always check by contacting the sender via another communication route, never just by email reply
• Never reveal the codes on vouchers or gift cards you have purchased apart from entering them on official websites as full or part payment for goods or services

You can report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

For more information on staying secure online including ensuring you have 2-step verification (2SV) on your email account visit the National Cyber Security Centre website.

Scam Alert - Investment scams - 22 November 2024

We are reminding residents to continue to be alert for contacts offering investment opportunities.

Investment scams can often be difficult to spot as scammers will design them to look like genuine investments. Initial contacts will often be by email or telephone cold call and will claim to be from well-known financial organisations like high street or investments banks. 

Common investment scams include savings bonds, fake shares, cryptocurrencies, gemstones, and fine wines.

Scammers also frequently make posts or place paid for adverts often linking to fake news articles which claim that the celebrity or well-known 'media expert' named is promoting online investments after making large amounts of money from doing so themselves.
These post and adverts are placed attempting to lure people into making contact so they can be encouraged to invest in these investment scams. 

In reality, the celebrities used in these investment scams have nothing to do with the fraudsters and their image and status are being used without their permission or endorsement. Any money handed over is likely to end up in the hands of cyber criminals with little or no possibility of you ever recovering it.

Protect yourself:

• Be very sceptical about emails, cold calls or online adverts from companies offering shares and other investments - especially if they're offering higher returns or are 'guaranteed' or 'risk-free'
• Never be rushed into making a decision, if the contactor is trying to pressurize you end the conversation
• Get independent financial advice before making any investment
• Never sign up to anything immediately or if you're told to keep the deal confidential
• Make sure the firm is on the Financial Conduct Authority (FCA) register of authorised firms. You can check the list of authorised firms by visiting the FCA website

Which? Have put together useful guidance on how to spot an investment scam which can be found on the Which? website.

The Financial Conduct Authority website also provides further details on how to avoid investment scams online. 

If you think you have received an investment offer that you believe is a scam or you have become a victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Be on the lookout for scam emails - 21 November 2024

We frequently receive reports from Norfolk residents about scam emails they have received. A few recent examples include:

• Emails claiming to be from Premier Inn stating 'you have been randomly selected to receive a brand new Premier Inn Luxury Pillow 2 piece set'
• Emails saying your 'anti-virus software has expired' and needs 'renewing urgently'. These are often branded with the Norton, McAfee or Total AV logos
• Emails claiming to be from the 'Nespresso Loyalty Programme' offering a free 'Coffee Lovers Box Set'
• Emails stating, 'your iCloud storage is full' and offering a 'free storage upgrade'
• Emails claiming to be from 'RAC Customer Service' stating that by completing a 'short 4-minute survey' you can claim a free 'car emergency kit'

Links provided in these emails will lead to phishing websites designed to look like genuine sites but will attempt to steal personal and financial information.

You can report suspicious emails to the National Cyber Security Centre (NCSC) by forwarding it to report@phishing.gov.uk

The NCSC has the power to investigate and remove scam email addresses and websites. It's free to report a suspicious email to them and it only takes a minute. By reporting phishing attempts you can help:

• reduce the amount of scam emails you receive
• make yourself a harder target for scammers
• protect others from cybercrime online

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Scam Alert - Telephone cold calls claiming to be 'bank security' - 20 November 2024

We are warning residents about telephone calls which claim to be from 'bank security'.

In a recent call reported to us the automated call stated, 'this is bank security', the call then says that 'payments have been authorised on your bank account to a money transfer service'. The message then offers a number of press button options to authorise the payments or to speak to a member of staff.

The wording of the call is designed to panic the call recipient into interacting with the message, if they do it is likely they will be connected to a call handler who will then attempt to gather personal and financial information which could in turn be used to commit further fraud on or with the account.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering to trim hedges - 19 November 2024

We are warning residents to be on their guard after receiving reports of t doorstep cold callers in the Thorpe St Andrew area offering to trim hedges.
The cold callers were seen to be using a white Ford Transit tipper van.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.
When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers

Scam Alert - Fake parcel delivery messages - 18 November 2024

We are continuing to warn residents about messages claiming to be from parcel delivery companies stating they are unable to deliver an item or that you have missed a delivery.

Fake parcel delivery messages will claim to come from well know parcel delivery companies and will include links in the message often with the genuine parcel companies name included within it.

These messages will frequently claim that you have a very short time window to rearrange a delivery or pay an outstanding fee to prevent a parcel being returned to the sender

Anyone clicking on these links will be taken to fake website made to look like the genuine ones, with the same branding, layout, and font choices. These sites have been built by criminals and are used to gather personal and financial information or take the required 'payments'.

If you receive a suspicious parcel delivery message do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website

Suspicious or scam emails can be reported by forwarding the message to report@phishing.gov.uk

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133

Information Alert -Avian Influenza- 15 November 2024

All bird keepers are urged to remain vigilant and take action to protect their birds following a further increase in the avian influenza ('bird flu') risk levels in Great Britain.

The risk level of HPAI H5 in poultry where there is suboptimal or poor biosecurity has increased to medium with low uncertainty.

The risk level where good biosecurity is consistently applied at all times remains assessed as low with low uncertainty and the risk level in wild birds remains assessed as high.

Practicing good biosecurity at all times protects the health and welfare of your birds and for commercial keepers will help protect your business from HPAI and other diseases.

Advice on what all bird keepers can do to prevent bird flu and stop it spreading is available on the GOV.UK website. Guidance is also available on how to spot and report avian influenza in poultry and other captive birds

Scam Alert - Facebook posts claiming to offer 6 months free bus travel - 14 November 2024

We have been made aware of Facebook posts claiming to be offering '6 months of unlimited travel across Norwich for only £2'. The post states that '500 smart cards' are available 'until the end of the month' via a link in the text.

First Eastern Counties have stated that 'We are aware of a post on Facebook claiming to offer 6 months free travel on our buses. This is a scam. Please do not click on any link or give any of your personal details if you come across the post. We have reported the account to Facebook, and if you see it, we would encourage you to do the same'.

This posts mimics similar scam post which have made the same claims for free bus travel across the UK which has included Ipswich, Edinburgh, Wolverhampton, Glasgow, Bristol, Nottingham, Birmingham, Cardiff, Walsall, Newport, Newcastle, Coventry, and Brighton.

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card.

If you come across a posting you suspect are fake on Facebook, report it by selecting the three dots next to the post and pressing 'Report'.

You can also report suspicious messages you suspect are a scam to us by contacting our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Automated telephone cold calls claiming to be from HMRC - 12 November 2024

We are again receiving reports about telephone cold calls claiming to be from HM Revenue & Customs (HMRC).

Recent reports have included an automated recorded message calls which state they are from 'HMRC' and that 'an official letter sent to you has been returned' and that 'legal action will commence'. The call goes on to state the recipient should 'press 1 to speak to an officer'.

Often these calls come from a range of different 'spoofed' numbers and previously residents have reporting receiving a number of calls in quick succession.

These calls are not genuine and do not come from HMRC. If you receive this or a call making similar claims or threats do not interact with the call in any way and hang up immediately

You can find more information about bogus contacts and phishing emails claiming to be from HMRC on the GOV.UK website.

You can also report suspicious HMRC phone calls received via GOV.UK's online form or by emailing phishing@hmrc.gov.uk where possible including:

• Your phone number
• The callers phone number
• The date and time of the call
• A brief description of the call content

If you think you might have responded to a scam cold call and provided your bank account details, contact your bank immediately.

You can also report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers claiming issues with properties' roof - 11 November 2024

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs. This follows an incident in the Wroxham area where a male cold called at a property claiming that he could see issues with the properties' roof.

We believe the same male was also dropping flyers at other properties in the area offering a range of roofing services.

Our advice is:

• Never deal with cold callers looking to undertake work on or around your property
• Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
• Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
• Never pay for work before it is completed

When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert - Fake DVLA emails - 11 November 2024

We are continuing to warn residents about fake communications which claim
to be from DVLA.

This follows a warning from Action Fraud after they received over 1,000 reports of emails that state your 'vehicle tax payment has failed'.

These emails are not from DVLA, anyone clicking on the link provided in the text will be taken to a fake version of the DVLA website which will attempt to gather personal and financial information.

If you receive an email you are suspicious about, or think is a scam, you can report it to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk

You can also report suspicious messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering to cut trees and hedges - 8 November 2024

We are warning residents to be on their guard after receiving reports of three males doorstep cold calling in the Hellesdon area offering to undertake tree and hedge work.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers.

Scam Alert - Emails claiming to be from 'Netflix' - 7 November 2024

We are warning Netflix customers about scam emails circulating claiming that they are 'currently experiencing difficulty processing your payment' and asking you to 'update your payment information'.

The emails, which state they are from 'Support' are sent using Netflix logos and imagery, provide a link to 'update now', anyone following the link will be taken to a fake version of the Netflix website which will attempt to gather personal and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Text messages claiming to relate to 'UK Government Winter Heating Subsidy Office Benefit Payment Notice' - 6 November 2024

We are continuing to warn residents about text messages circulating which claim to be notifications from the 'UK Government'.

One recent example states that 'we will begin to issue winter heating subsidies to reduce your heating costs'.

The messages then claim that you have 'obtained the qualification to apply' and can do so via a link in the message. The message then claims that 'once the number of applicants is enough we will stop issuing winter heating subsidy benefits'.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

• Take a note of the number that sent you the message
• Press and hold on the message bubble
• Tap More
• Select the message or messages you want to forward
• Tap the arrow on the bottom right of your screen
• Input 7726 and send

Android:

• Take a note of the number that sent you the message
• Enter the conversation then press and hold on the message bubble
• Tap on the three vertical dots on the top right of your screen
• Tap Forward
• Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers offering tree cutting and garden work - 5 November 2024

We are warning residents to be on their guard after receiving two reports of doorstep cold callers offering tree cutting and garden work.

In the first incident a male was seen going door to door in Attleborough area claiming to be 'working nearby' and offering to trim trees and general garden work.

In the second incident two males approached a resident in the Necton area offering to cut trees back overhanging their garden from adjacent land. The two males were seen to be using a white Nissan Cabstar pickup.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way. When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999 Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers.

Scam Alert - Emails claiming to be from 'Tesco' - 4 November 2024

We are warning residents about scam emails circulating claiming to be from Tesco offering you the chance to 'reward yourself with a Tesco Gift Card worth up to £750'.

Fraudsters will frequently use well known businesses in their scam emails claiming to be offering gift cards or free items which can be claimed by clicking on a link in the email. Anyone following the link will be taken to a website which will often require you to 'complete a survey' to claim the offered but non-existent item. These surveys will attempt to gather personal and financial details which the fraudsters can use to send further scam emails using this information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 1 November 2024

We are continuing to warn residents about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call in which the cold caller stated they were calling about 'Government funding for loft insulation' and to offer a 'free inspection and money towards renewal'. The cold caller then attempted to make an appointment to visit the resident's home.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Emails claiming 'Suspicious Virus Detected' - 31 October 2024

We are warning residents about a number of scam emails circulating claiming that a 'Suspicious Virus Detected' on your device. It goes on to state that 'it may soon corrupt your sim card, data, photos and contacts if no action is taken'. The emails are often branded with names like Google or Apple.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Telephone cold callers regarding solar panels - 30 October 2024

We are warning residents with solar panels on their property to be on their guard for telephone cold callers who call making claims regarding existing systems and checks which they will state are needed.

This follows a recent report from a Norfolk resident who received a call during which the caller claimed they needed to arrange a '10 year maintenance inspection'. The cold callers then attempted to make an appointment to visit and inspect the system.

Our advice is always to be very wary of any approach made in a telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this manner.

We also advise that solar panel owners should always talk to their supplier before allowing any work or 'maintenance' to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty.

Any work on the electrics of a solar panel system should only be carried out by a qualified electrician, suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website.

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Buying and selling on Facebook Marketplace - 29 October 2024

Facebook Marketplace can be a great place to buy and sell goods and services, however, unfortunately the platform is also seen as a hunting ground for scammers. Scammers are there selling non-existent, fake and dangerous goods, but there are also there to try and prey on those selling products.

If you are using Facebook Marketplace, look out for these red flags:

• Refusing to meet up in person
• Moving conversations outside of Facebook Messenger
• Asking for items to be shipped before payment is received
• Buyers providing a prepaid shipping label
• Buyers overpaying then asking for a refund of the difference
• Messages claiming you need to pay a fee to 'upgrade your account'
• No profile picture
• Requests for your phone number or other personal information

Payment scammers pose as buyers who ask to purchase an item and claim to have sent a payment. They may send a counterfeit cheque, use a fraudulent payment method, or claim to have overpaid and request a refund for the excess amount.

Payment scammers might also exploit sellers by using payment methods that can be easily cancelled after an item has been posted or delivered.

Even in person the scammer will try to exploit a payment via a banking app buy showing the transaction on their own mobile device. Always wait for the payment to have cleared before allowing the buyer to leave with the item.

Here's a quick summary of ways to stay safe when selling on Facebook Marketplace:

• Deal with local buyers whenever possible
• Avoid sharing personal information unless absolutely necessary
• Use secure payment methods like PayPal or cash-on-delivery
• Check comments under listings for warnings from other users
• Report suspicious buyers to Facebook

Scam Alert - Investment Scams and fake cryptocurrency exchanges - 28 October 2024 

We are continuing to receive reports of individuals falling victim to online investment scams, including fake cryptocurrency exchanges. Losses to these scams range from a few hundred to several thousand pounds. 

Bitcoin is the most famous cryptocurrency, but there are more than 1,500 cryptocurrencies including other well-known ones such as Ethereum and Litecoin. Cryptocurrencies only exists online and are not controlled by a bank, treasury or country meaning you can't get physical notes or coins from the bank. 

Our advice is to always ensure you understand a cryptocurrency or an investment before transferring any money.  

A cryptocurrency scam can take many forms, this could include: 

• a fake cryptocurrency which doesn't or will ever exist  
• a bogus investment which promises to put money in a legitimate cryptocurrency 
• a dangerous website link that then downloads malware onto your computer 

Which? have put together useful guidance on how to spot an investment scam which can be found on the Which? website. 

The Financial Conduct Authority website also provides further details on how to avoid investment scams online.  

If you think you have received an investment offer that you believe is a scam or you have become a victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 

News Alert -Scams Awareness Week 2024- 25 October 2024

Did you know scammers can place fake QR codes in car parks?
This can lead drivers to share their personal and financial information on scam websites.

It's important you look out for frauds and be #ScamAware:

• Check if the QR code is in an unusual place or printed in good quality - often it can be a sticker above another QR code.
• Ensure you're using a legitimate website - look at the URL and see if it matches the name of the parking facility
• See if the car park has an official app or website so you can pay in alternative ways

Citizens Advice offer further advice on their website

News Alert -Scams Awareness Week 2024- 24 October 2024

Professional pension advice is not free.

According to The Pensions Regulator, there are 2 types of pension scams you should know about:

• Pension review scams make you move your money into high-risk schemes which are badly run or completely fake
• Early pension release scams offer to help you release cash from your pension before you're 55 years old. This could pull your savings into schemes run by the scammers

Remember you can check if you're dealing with an authorised a firm or adviser on the Financial Conduct Authority's register.

Citizens Advice offer advice on the six financial scams you need to know about

Scam Alert - Facebook fake 'missing person' and lost/found pet posts - 24 October 2024

We are reminding residents to be alert for social media posts that could lead to phishing attempts.

Fraudsters frequently create posts that appear to be missing person alerts or posts about lost/found pets that are placed into community pages. The same post can often be placed onto a large number of pages simultaneously with a link for 'more information' and a request to share the post to help locate them or get them home. 

These posts are designed to get people to interact with them thinking they are helping with the issue. But in reality the fraudster will use the links to try and gather personal or financial information with fake login sites, or once the post has a high number of shares will change the post to link to survey sites enabling them to gain money.

Before sharing any post on social media take a good look at it, think is the source genuine. Look at the original posters profile, is it a new account? Do they have any friends listed? Is it just a single profile picture? Have the comments been disabled to prevent people highlighting they are fake?

If you click on a link which takes you to a log in page, take a few extra seconds to check it is the genuine site. If you're not sure, don't enter any details.

You can also report suspicious messages and posts via the Facebook help centre.

News Alert - Scams Awareness Week 2024 - 23 October 2024

Looking for love online? Be #ScamAware and protect yourself from financial fraud. 

Scammers often use fake profiles, made up 'sob stories' and pressure to get you to send over money or share personal information like bank details.

Be wary and stay on the lookout for these red flag behaviours which might be a scam.

Citizens Advice offer their top six tips to avoid online dating scams.

Scam Alert - WhatsApp 'family member' scam messages - 23 October 2024

We continue to receive reports from Norfolk residents of WhatsApp messages where fraudsters attempt to impersonate family members to steal money.

The message will often start "Hello Mum" or "Hello Dad" and will say that they are texting from a new mobile number as their phone was lost or damaged. They will then ask for money to purchase a new one or claim that they need money urgently to pay a bill.

The fraudsters will then provide bank details for the payment to be made to, with some coming back with further demands for money.

If you receive a suspicious message (even if you think you know who it is from), calling or requesting a voice note is the fastest and simplest way to check someone is who they say they are.

• Stop: Take time before you respond. Make sure your WhatsApp two-step verification is switched on to protect your account, that you are happy with your privacy settings
• Think: Does this request make sense? Are they asking for money? Remember that fraudsters prey on people's kindness, trust, and willingness to help
• Call: Verify that it really is your friend or family member by calling them directly or asking them to share a voice note. Only when you are 100% sure the request is from someone you know and trust, should you consider it

You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select 'Report' and then follow the instructions.

Also remember to never share your account's activation code (that's the 6-digit code you receive via SMS).

You can report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - e-bike & e-scooter batteries - 23 October 2024

Following the announcement from eBay that they will ban private sellers from selling e-bikes and e-bike batteries in the UK from 31 October, we want to take this opportunity to remind you of the steps you should take when purchasing, using or charging your e-bike or e-scooter to reduce fire risks.

E-bikes and e-scooters use large lithium-ion batteries which can present a risk of serious fire or explosion in certain circumstances. While these can be used safely, there have been a number of fire incidents involving lithium-ion batteries in e-bikes and e-scooters, including in conversion kits.

Follow these five steps when purchasing, using or charging your e-bike or e-scooter to reduce fire risks:

• Step 1: Research - only buy an e-bike, e-scooter, charger or battery from a known seller and check any product reviews
• Step 2: Read - always read and follow the manufacturer's instructions for charging and using e-bikes or e-scooters
• Step 3: Check - not all e-bike or e-scooter batteries and chargers are compatible or safe when used together. Check and only use the manufacturer's recommended battery or charger
• Step 4: Charge - always charge in a safe place without blocking exits and always unplug your charger when you have finished charging
• Step 5: Never - attempt to modify or tamper with your battery

You can also find out more about how to stay safe with lithium batteries via the Norfolk Fire and Rescue website..

If you are concerned about the safety of a product you have purchased, stop using it immediately, and report it to us by contacting our partners the Citizen's Advice Consumer Service on 0808 223 1133.

News Alert - Scams Awareness Week 2024 - 22 October 2024

Have you received a strange message on WhatsApp from a loved one?

Be wary of friend-in-need scams:

• Fraudsters message you pretending to be a family member or friend
• They could ask you to urgently send money or share a 6-pin digit number

Stop, think and call your loved one before sending or sharing anything.

Citizens Advice offer more advice on being #Scamaware for friend in need scams on their website.

Scam Alert - Household Support Fund text messages - 22 October 2024

We are highlighting a warning from the Department of Work and Pensions (DWP) about scam text messages claiming to relate to the Household Support Fund.

The message advises the recipient that they are eligible for £900 from the Household Support Fund if they click on a link, pay £1 and give their bank details for monies to be paid.

These messages are not genuine, anyone following the link will be taken to a website which will gather personal and financial details.

Find out more about the Household Support Fund.

If you receive this message, please report it by forwarding the message to 7726.

You can also report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Scams Awareness Week 2024 - 21 October 2024

Investment and financial scams are some of our most reported scams.

This Scams Awareness Week we're sharing the different types of scams you should look out for and why it pays to stay #ScamAware.

Fraudsters often use images of celebrities on social media and professional-looking websites to promote cryptocurrency investments. These fake adverts try to pressure you to invest in cryptocurrencies, making you lose out on your money.

Be wary of celebrity endorsed social media posts and offers of high returns on investments as they could be scams.

Find more advice financial scams via the Citizens Advice website.

Scam Alert - Text messages claiming to relate to 'UK Government living expenses' - 17 October 2024

We are again warning residents about text messages circulating which claim to be notifications regarding 'living expenses'.

Recent examples have included messages that state:

• 'Due to the cancellation of heating subsidies this winter' the UK Government has 'decided to provide subsidies in the form of living expenses'
• 'The UK Government will begin distributing living expenses to help you through the winter' and that 'receiving this information proves that you are eligible to apply'

The messages then claim that you have a short time window to 'update your information' via a link in the message and claim your payment.

These messages are not genuine and anyone following the link will be taken to a website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

• Take a note of the number that sent you the message
• Press and hold on the message bubble
• Tap More
• Select the message or messages you want to forward
• Tap the arrow on the bottom right of your screen
• Input 7726 and send

Android

• Take a note of the number that sent you the message
• Enter the conversation then press and hold on the message bubble
• Tap on the three vertical dots on the top right of your screen
• Tap Forward
• Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Website and Facebook page claiming to be offering NHS dental places in the Hellesdon area - 16 October 2024

We have been made aware of a website and Facebook page which is purporting to be offering NHS dental places at a new dental practice in the Hellesdon area of Norwich.

We are currently looking into this and so far have been unable to identify any business connected to the address given on the website and Facebook page that are currently or are planning to offer these services from this location.

We are also aware that some people have been asked to pay £20 'refundable deposits' to register. The NHS.UK website states 'Your dentist should not charge you a deposit before any assessment of your treatment needs has been carried out'. Find further information on NHS Dentists on the NHS.UK website.

As always, we advise that you should exercise caution when dealing with unknown or new entities especially when they are asking for personal and financial information.

If it has initially come to your attention on Facebook don't just look at the post. Look at the page history, and the other posts on the page. Does it look genuine?

Take some time to check out websites, is there a contact number? Is any address given actually connected to the business? What are others saying online about the business?

If you think you have interacted with any scam messages and provided scammers with your financial details you should contact your bank or credit card provider immediately on a number you know to be correct, such as the one on the back of your card.

You can report adverts on social media you believe are a scam by selecting the three-dot menu in the top right corner of the posting and pressing 'report'.

You can also report suspicious social media posts or websites which you suspect are scams to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Fake bank emails and text messages - 15 October 2024

We are warning residents to continue to be alert for fake communications claiming to be from banks. Scammers will frequently send messages claiming that changes are needed or are about to be made to bank accounts or that payments, often for large amounts of money, are about to be made.

These messages, often designed to mimic genuine communications using the same layouts, colours and logos, are designed to panic the recipient into thinking they need to make immediate contact with their bank, with a link or contact route given in the message.

Recent examples have included:

• Emails claiming to be from Lloyds Bank stating that 'we're changing the way we look' and that 'you'll notice some of our emails look new and some the same' with the email going on to say 'Don't worry they are both from us'. The email also claims that 'we might use your first name and sometimes send you links that go straight to our app'. The email then provides a link to 'reauthenticate' your information
• Emails claiming to be from NatWest stating that 'this week we're revamping the security system from top to bottom' before going on to state that 'prior online banking information is no longer active, so we respectfully ask that you change your details'. The email then provides a link to continue
• Text messages claiming to be from Nationwide stating that a large payment at 'Selfridges declined' and instructing the recipient to 'Call us now' on an 0203 number quoted

Anyone following the links will be taken to a website which will attempt to gather personal, account and financial details. 

Anyone calling the number will be connected to a fake call handler who will attempt to gather personal and financial information which can then be used to commit further frauds on the account.

Our advice is always to be wary of claims made in unexpected approaches and never click on links, open attachments or contact numbers given if approached in this way.

If you are concerned about the security of a bank account contact your bank directly using the Customer Service number printed on your card, on a recent statement or via information available on their genuine website or app. Never use details provided in an email, text message or cold call.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can report any suspicious text messages received by forwarding the message free of charge to 7726.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133. 

Information Alert - Avian Influenza - 15 October 2024

Avian Influenza continues to be found in wild birds in Great Britain and across Europe with outbreaks occurring in poultry and other captive birds in several countries in Europe.

By reporting dead wild birds, you are helping the Animal and Plant Health Agency understand:

• The risk to different species groups of wild birds
• The risk posed to poultry & other captive birds
• The risk of overspill into wild mammals

If you spot dead wild birds in Great Britain, use the GOV.UK online service to report it or call the Defra helpline on 03459 33 55 77.

Reports are triaged and not all birds will be collected. Wild birds are susceptible to a range of diseases and injuries and most dead birds will not have been infected with avian influenza.

Remember:

• Do not pick up or touch dead or sick wild birds
• Do not touch wild bird feathers or surfaces contaminated with wild bird droppings
• If you keep poultry or other birds, wash your hands, clean and disinfect your footwear before tending to your birds

Cold Calling Alert - Doorstep Cold Callers offering house and garden maintenance - 11 October 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Long Stratton area offering to undertake garden or home maintenance work.

Our advice is never deal with doorstep cold callers which includes:

• Never allowing a cold caller access to your property or gardens
• Never agreeing to further visits from them or other people
• Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of businesses approved by Trading Standards and read feedback from their customers visit the Norfolk Trusted Trader website.

Information Alert - Home Repairs or Improvements? Make sure you #CHECK - 11 October 2024

If you looking to have work done on or around your property our advice is always to only use reputable traders you have chosen yourself.

In a recent incident a Norfolk resident placed an advert for some roofing work on an online site that shares these details allowing traders to respond. The resident received a response from a trader who offered to attend. Once at the property the trader then used several 'pressure selling' style techniques to attempt to persuade the resident that a range of additional work was needed, with the trader pushing to start work straight away.

When planning work remember to think #CHECK when choosing a tradesman or business for the job:

• Compare - Speak with multiple tradespeople to compare. Get at least three quotes. Check with friends and family for recommendations or search for a Norfolk Trusted Trader.  Norfolk Trusted Trader is the only trader scheme from Norfolk County Council with members who have been Trading Standards Approved, helping you to choose with confidence and supporting quality local businesses. Take your time, legitimate traders will not rush you to make a decision
• History - Ask for the traders' references, recommendations and reviews and make sure you check them out
• Establish the details - What work will be carried out? When will it start? Who will be doing the work? How much will it cost? Remember that a quote is more binding than an estimate
• Contract - Ensure everything is recorded and ask for a contract for the work
• Keep all the paperwork - This may be needed should anything go wrong

Scam Alert - Text messages claiming to relate to 'British Government living expenses subsidy scheme' - 10 October 2024

We are warning residents about text messages circulating which claim to be notification regarding a 'British Government living expenses subsidy scheme'.

The message claims that 'we will issue your living expenses in 2023-2024' and states that you 'if you fail to update your information, we will consider you to have given up receiving it'. The message then provides a link to 'update your details'.

These messages are not genuine and anyone following the link will be taken to a website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

• Take a note of the number that sent you the message
• Press and hold on the message bubble
• Tap More
• Select the message or messages you want to forward
• Tap the arrow on the bottom right of your screen
• Input 7726 and send

Android

• Take a note of the number that sent you the message
• Enter the conversation then press and hold on the message bubble
• Tap on the three vertical dots on the top right of your screen
• Tap Forward
• Input 7726 and send

If you are unable to forward a suspicious message, you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Urgent allergy advice: Mustard ingredients contaminated with peanuts - 9 October 2024

We previously highlighted an 'Urgent Allergy Advice' alert from the Food Standards Agency (FSA) for consumers on 23 September 2024 which is available below.

Since this original alert, the FSA have added further products which are affected by the recall. Find the current list of recalled products on the FSA website.

Cold Calling Alert - Flyers offering roofing work - 9 October 2024

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering roofing work in the Fakenham area.

The flyers claim to offer a range of services and give a contact number but no further details about the business.

Our advice when looking to have work done on or around your property is only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible doorstep cold caller activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - Text messages claiming to be from Vodafone - 7 October 2024

We are warning residents who are Vodafone customers to be alert for scam text messages that are continuing to circulate.

The messages claim that you have 'Vodafone points' that will expire 'today' with the message providing a link to 'redeem them immediately'.

These messages are not from Vodafone and anyone following the link will be taken to a website which will attempt to gather personal, account and financial details.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website.

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Fake parcel delivery text messages - 4 October 2024

We are continuing to warn residents about text messages claiming to be from parcel delivery companies stating they are unable to deliver an item.

Recent examples have included messages claiming to be from Royal Mail stating they are 'unable to deliver your package due to an incorrect delivery address'.

The message goes on to say that the that the item had been 'returned to their depot' and provided a link in the message to 'complete the Royal Mail form'.
These messages are sent by criminals who have created fake websites to look like the genuine ones, with the same branding, layout, and font choices. These are used to gather personal and financial information or take payments.

If you receive one of these messages do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website.

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133.

Cold Calling Alert - Cold calls regarding spray foam insulation removal - 4 October 2024 

We are warning residents to be wary of cold callers pressuring them to pay to have spray foam insulation removed. 

Over the past few months we have noticed a rise in complaints about cold callers offering to remove the insulation, these have included telephone and doorstep cold calls as well as leaflets offering these services being delivered to properties. 

These companies often claim that the insulation that was put in was incorrect and will cause problems with insurance, damp and future house sales or mortgages.  

Frequently, they will highlight that the original company that installed the insulation has ceased trading, and this 'new' company will state they are there to assist the resident by removing the insulation - for a price.  

While spray foam does lead to problems if applied incorrectly or on a property that isn't appropriate, it is important that consumers are aware that these 'new' companies are not always legitimate.  

Do your own research before agreeing to any further work and seek an independent expert opinion on whether it needs to be removed.  

Find a consumer guide for spray foam on the Royal Institution of Chartered Surveyors (RICS) website. The website also allows you to search for a qualified, professional surveyor in your area. 

If you need advice about cold calling or have agreed to a visit during a cold call, contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133. 

Scam Alert - Text messages claiming you have received a parking fine - 03 October 2024

We are again warning residents about a number of text messages circulating which claim to be notification of a 'Parking Penalty Charge Notice'.

Recent reports have included messages stating that the fine has been issued by the 'DVSA', some that claim that the message is a 'final contact before court action', and others that require the recipient to 'enter their license plate in the link' for more information on the 'parking fine'.

These messages are not genuine and anyone following the link in the message will be taken to a fake but very convincing copy of the official government website, complete with accurate logos, branding and font. The page asks for personal and payment information including your name, email, phone number and home address to pay the fine.

DVSA have made further information available on the GOV.UK website, they have also stated that 'DVSA does not issue or deal with parking fines'.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

1. Take a note of the number that sent you the message
2. Press and hold on the message bubble
3. Tap More
4. Select the message or messages you want to forward
5. Tap the arrow on the bottom right of your screen
6. Input 7726 and send

Android:

1. Take a note of the number that sent you the message
2. Enter the conversation then press and hold on the message bubble
3. Tap on the three vertical dots on the top right of your screen
4. Tap Forward
5. Input 7726 and send.

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Fraudulent Universal Credit app - 02 October 2024

We've been made aware of a fraudulent Universal Credit app that offers features like applying for advance payments, viewing statements and making account changes.

The Department for Work and Pensions (DWP) has confirmed that there is NO official app for managing Universal Credit. 

If you have downloaded the app, which looks authentic both in branding and content, please delete it immediately. 

Universal Credit can only be accessed via the GOV.UK website.

Scam Alert - Emails claiming to be from the 'AA' - 02 October 2024

We are highlighting a warning from Action Fraud after they received over 8,000 reports of emails claiming to be from the AA stating that 'you have won an AA Car Emergency Kit'. The email contains a link to 'claim your kit now' to claim the item.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information to claim the fictional offer.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers claiming issues with properties' roof - 01 October 2024

We are again warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident in the Terrington St. Clement area where two males cold called at a property claiming that they 'could see a broken tile' on the roof which they could fix for £10.

Once on the roof one of the males started to remove a number of tiles at which point they returned to the resident saying that further work was needed and that they would require '£5,500 for the job'.

Our advice is:

• Never deal with cold callers looking to undertake work on or around your property
• Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
• Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
• Never pay for work before it is completed
• When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Cold Calling Alert - Doorstep Cold Callers in the Weeting area - 30 September 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Weeting area offering 'home improvements' work.

Our advice is never deal with doorstep cold callers which includes:

• never allowing a cold caller access to your property or gardens
• never agreeing to further visits from them or other people
• never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of Trading Standards Approved members and read feedback from their customers visit the Norfolk Trusted Trader website

Scam Alert - Telephone cold calls claiming to be from the 'FCA' - 27 September 2024

We are again warning residents after receiving reports of telephone calls which claim to be from the Financial Conduct Authority (FCA) making claims about 'suspicious transactions' on your bank account.

In a recent incident the cold caller detailed a number of transactions they claimed would be made unless the call recipient confirmed a number of financial details including their PIN number.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

The FCA also advise if you receive a suspicious call claiming to be from them hang up and then after waiting 5 minutes or using another phone contact the FCA on 0800 111 6768 to check if the call is genuine.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Scam Alert - Fake antivirus software emails - 27 September 2024 

We are warning residents about emails claiming to be about antivirus software. 

The consumer group Which? have reported a recent increase in the number of these emails circulating with the majority claiming that your antivirus software has run out leaving your device open to malware and online attacks. 

Recent examples, which have claimed to be from AVG and McAfee, include: 

• Renewals offered with 80% or 90% discounts if you renew via an embedded QR code or link in the text within a short time period 
• Notification of 'your completed renewal' with a price quoted of several hundred pounds. The email goes on to offer a phone number 'if you didn't authorise this payment' 

If you receive these or similar emails do not click on any links or call any numbers quoted. Anyone who does is likely to be taken to a website, or asked by the call handler, to reveal personal and financial information which could be used to commit further scams or persuaded to download malicious software. 

If you do receive an email from a company you have an account with, contact them directly on a trusted number, on a genuine App or log into your online account to verify the information in the email. 

You can report any suspicious email received by forwarding it to report@phishing.gov.uk. 

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133. 

Scam Alert - Fake Christmas craft fair adverts - 26 September 2024 

We are warning small businesses and crafters about fake Craft Fair adverts which are appearing on Facebook community groups ahead of the Christmas Fair season. 

The posts advertise a fictional craft fayre, fair or similar event which claims to be held at a local hall. The organiser calls out for stall holders to sign up and pay a sum of money to them. In reality there is no event, and the fraudster is hoping people will send them a stall holders pitch fee. 

Our advice is to do your homework before booking into any events and make sure the person advertising such events is a genuine organiser. Call the venue first and double check the event before parting with any money. 

Other red flags to look out for are: 

• The venue not tagged into posts 
• Requests people to send a private message 
• Requests a 'friends and family' payment via PayPal 
• No event advertised on the venue's page 

If you spot an advert on social media and think it may be a scam, please report it to the admin of the page that you see them on so that they can be removed straight away.