Disabled travel companion pass
Companion pass
A companion pass is known as a companion enhancement for your disabled travel pass.
A companion pass is not a separate pass. It is an add-on to your new or existing disabled travel pass.
If you are approved for a companion pass, your disabled travel pass will have a 'C' in the top right-hand corner.
What a companion pass entitles you to
With a companion pass, one person can travel with you for free.
A companion doesn't have to be the same person for each journey. The companion can be anyone:
- Of bus fare paying age
- Who can assist a disabled pass holder when using public transport
The companion and the pass holder must get on and off the bus at the same point.
Companion passes are only valid for journeys in Norfolk. If your journey takes you to another county your companion may have to pay to return to Norfolk.
The companion will need to pay for their travel on any journeys that start outside Norfolk.
Eligibility
You may be eligible for a companion pass if:
- You are eligible for a disabled travel pass
- You are unable to walk to a bus stop
- You cannot get on or off a bus without help
Children under 12
Companion passes are not available to children under 12.
Any adult travelling with a child of this age is undertaking their normal duty as a parent or guardian.
How to apply for a companion pass
If you are applying for a new disabled travel pass, you can apply for a companion pass by:
- If applying online: Contact us via email or post to request a companion pass
- If using a paper application form: Fill in the 'companion enhancement' section
Find out how to apply for a disabled travel pass.
If you already have a disabled travel pass, contact us via email or post to request a companion pass.
After receiving your request, we will check our records to see if you meet the criteria. If we need further information to process your application, we will contact you.
We will automatically make your pass a companion pass, on your request, if:
- You have provided evidence of receiving a higher rate Disability Living Allowance (DLA) for both daily living and mobility
- You have provided evidence of scoring 10 or 12 points for Personal Independence Payment (PIP) for planning and following a journey
- Our records confirm that you are sight impaired or severely sight impaired
Contact us
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