Disabled travel pass

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Online application

When applying online, the details and evidence you provide gets manually checked to verify them.

Apply online for a new disabled travel pass

We encourage you to apply online. If you can't apply online, you can use a paper copy of the application form.

Paper copies of the disabled travel pass application form

You can get a paper copy of the disabled travel pass application form from any Norfolk library.

Find your local library.

What you need to provide

A photograph of yourself

You must supply a photograph of yourself for a new application.

If applying online, you can take a photo at the time of applying with a webcam or you can upload one from your computer. Photo files should be in a jpeg format and no larger than 4mb each.

Instructions and examples of suitable photos are on the form and in our photo guidance.

We accept legible photographs as well as scans.

Proof of identity

You must supply proof of identity. This must clearly show your name and date of birth.

Proof of identify can include your:

• Birth certificate
• Driving licence with a photograph
• Driving licence without a photograph
• Passport
• Letter from the pension service (Previously known as pension book or statement of entitlement to pension)

Proof of address

You must supply proof of address. This must be no more than 12 months old.

Proof of address can include a:

• Bank statement
• Benefit award letter from the Department for Work and Pensions (Previously known as Benefit book)
• Council tax bill
• Driving licence with a photograph
• Driving licence without a photograph
• Letter or statement from HMRC
• Medical or optical prescription
• Letter from the pension service (Previously known as pension book or statement of entitlement to pension)
• Utilities bill (not a credit card or mobile phone bill)

Do not upload confidential information such as bank statements without masking account details and values. We accept screenshots of e-billing emails.

Supporting evidence for your disability

You must provide supporting evidence of your disability.

Supporting evidence for your disability can include:

• Blue Badge
• Disability living allowance (higher rate mobility) (Previously known as disability allowance - higher rate)
• Epilepsy (DVLA letter or evidence from a medical professional). This must confirm a seizure within the last 6 months.
• Learning disability evidence. This must be from a professional such as a specialist, a special educational needs and disabilities (SEND) worker or a social worker.
• Medical evidence from a suitable professional to show how your disability falls into the eligibility categories
• Social services registered blind
• Social services registered partially blind
• War pensioner mobility supplement letter
• Personal independence payment (PIP) (with an award of eight points or more for the moving around or communicating activities). Please note: this option is not currently available on the online application form. Contact us directly if you wish to use this as your supporting evidence.

Your proof of address and supporting evidence for your disability can be the same document.

For online applications, scanned document files should be in a PDF format and be no larger than 4mb each.

If you are posting documents, please send copies. Do not send original documents.

Companion pass

If you need help to access and travel on public transport, you may be entitled to a companion pass.

Find out how to apply for a companion pass.

When your disabled travel pass will arrive

Learn more about when you will receive your travel pass after applying.