Creating accessible environments for disabled people

Our policies, practices, and procedures should not create situations that inadvertently create barriers to access for disabled people.

For example, avoid:

• Only having one means of customer contact for people. This could disadvantage people who cannot use this communication method. For example, requiring d/Deaf people to make contact via telephone only.
• Overlooking the potential impact that disability might have for a person. For example, some disabilities might require a person to undergo rest, rehabilitation, assessment, or treatment. This means that their availability at some times of the day or year may be restricted.