Norfolk SEND survey results 2023 summary

General support 

There was satisfaction with the support and services received by their child or young person from some parents/carers. 

20% of parents/carers comments were linked to having to challenge and navigate the system to get the right provision and support for their child. 

60% of parents/carers said they meet with their child's learning place to talk about their child's needs. 

50% of parent/carers felt their views and wishes are listened to and considered. 

Find help: take a look at the Norfolk Community Directory, if you are looking for activities, groups and things to do. You can also visit our Things to do with children and young people with SEND webpage. 

Support in education 

Parents/carers

34% of parents/career felt their child's place of learning encourages and enables their child to make progress through a SEN Support plan. 

48% parents/carers felt their child's place of learning makes reasonable adjustments to include their child.  

Children and young people   

When asked what helps me learn, children and young people said that people knowing me, regular breaks and things that interest me helped them most when learning. 

91% of the children and young people said they get help to learn, but 9% said they didn't. 

Most children and young people felt their family/carers, teachers/tutors, friends and teaching support staff gave them the best support and help. 

Support for health needs  

When discussing their child's EHC Plan with professionals, 48% of parents/carers said they felt listened to. 37% felt sometimes listened to.   

Some parents/carers felt waiting and assessment times are too long, and this puts families under pressure.  

Parents/carers also thought there needs to be better support for children and young people with mental health. 

80% of children and young people said they are happy most of the time. 

88% of children and young people said that they are 'healthy for me'. 

54% of children and young people said they had been bullied and 79% said they can tell someone if they are being bullied. 

Find help: Visit Just One Norfolk website to find information, advice and guidance on health issues including emotional health. 

Support for independence  

65% of children and young people know how to stay safe online. 

57% of children and young people know how to make and keep friends. 

51% of children and young people know how to use money. 

53% of parents/carers said they or their young person know how to get ready for next steps in being healthy. 

Out of the 9% of parents/carers who said that their children and young people were not in any education, training, or employment, 38% were receiving support to get back into education, training or employment. 

Find help: Visit Preparing for adult life on the SEND Local Offer for advice and guidance. The SEND Local Offer for children and young people is another helpful resource.