Social Care Online Accounts

How to log in to your account

1. Go to the My Norfolk Social Care page
2. Use the top menu to select 'My Account' to go to the login screen
3. At the 'Sign in' screen, enter your email address and password, then select the 'Sign in' button:
4. On the 'Confirm your identity' screen select 'Send Code' (mobile or SMS text message-equipped devices only) or 'Call Me' (landline, mobile or SMS text message-equipped devices). This will depend on which type of phone number you have registered on your account. If you chose 'Send Code', you'll get an SMS text. Enter the code you receive in the text into the verification code field. When you've entered all 6 digits of the code you'll be automatically signed in. If you chose 'Call Me', answer the call and follow the instructions, pressing the # key when prompted to do so. Note - if you are using a smartphone or tablet that suggests the number for you to enter, please ignore this and enter the digits manually.
5. You'll now see the accounts you have access to. If you have access to several accounts, select the account you wish to access. If you only have one account, you'll go straight into the dashboard for that account.

How to log out of your account

The information contained within these accounts is sensitive. So it's important to remember to log out of your account whenever:

• You have finished using it
• You're leaving your device unattended

You can log out by selecting your name at the top of the screen and then choosing 'Logout' from the dropdown list.

The system will automatically log out after 15 minutes of inactivity. It will display a 5-minute countdown after 10 minutes of inactivity.

If you start typing or navigating, the timeout will disappear. If the period of inactivity continues to 15 minutes, it will log out.