Social Care Online Accounts

This guidance explains how to make changes and update the details in your account.

Changing your password

1. At the login screen, select the 'Forgot your password' link
2. At the next screen, enter your email address and select 'Send verification code'
3. Go to your email account. You'll have received a message with the subject line 'Norfolk County Council account email verification code'. Open this to locate the 6-digit verification code.
4. Go back to the login screen, enter the code in the 'Verification Code' field and select 'Verify Code'
5. At the next screen you need to enter your new password twice, once in each box, then select 'Continue'
6. You'll then go back to the 'Sign in' page. You have successfully changed your password.
7. Now you can enter your email address and new password and continue with the rest of the login process

Changing the details on your account

You can change your name, address, telephone number or email address by visiting your Norfolk County Council account. See How to change your My Norfolk account details.

Changes made to your details here won't change other systems within Norfolk County Council.

If you need to change the telephone number you use for logging into your account, you must contact us - see below.

To change the details on your account:

1. Sign into your My Norfolk Account.
2. Select the 'update your details' link.
3. The details of your account will display, and you will be able to change them as necessary.
4. Once amended then select 'Submit'.

If you change your name, you'll see the change within the welcome message when you login to your Social Care Online account.

Changing the phone number you use when you log in

If you need to change the telephone number you use for logging into your account, contact your worker.

We'll need to know the email address that you use to log in.