Social Care Online Accounts

This guidance will help you with using your Social Care online account.

Information in your dashboard

The dashboard displays four tiles. They are 'Details', 'Involvements', 'Items to view' and 'Items to complete'.

Details

This tile shows you some of the personal information we hold about you, or the person whose record you have access to.

This includes the name, address, email address and any contact numbers.

Involvements

This tile shows you the professionals who are working with you currently.

Items to view

This tile contains documents that we have sent you. You can view them at any time, print them or download them to your device:

1. Select the tile to go to the full 'Items to view' page. Unopened items appear here in bold.
2. Select the name of the document you wish to view.
3. Once you have opened the document you can save it to your device or print it by selecting the icons above or below it. These may vary depending on the browser or device you are using.

The document will remain in your account, and you can return to it at any time to view or download it.

Items to complete

This tile contains items that we have sent to you to complete:

1. Select the tile to go to the full 'Items to complete' page. Items are in the 'Items to complete for x' section (where 'x' is the name of the person whose record you have access to). You'll find the item under the 'Form Type' header.
2. Select the item to complete and submit it. Items can be partially completed, saved and returned to.

Sending a message 

Don't use the messaging function in your account for urgent messages. In urgent cases, call your worker or 0344 800 8020. 

If you have access to more than one account, you need to use the account of the person the message relates to. For example, you might want to message us to let us know when a doctor's appointment for an adult is taking place. 

How to send a message 

1. Log in to your Adult Social Care Online account
2. From your dashboard, select 'New Messages'. This will open the Messages page.
3. From the Messages page, select 'New Message'
4. In the 'Message Type' dropdown box, select your message type. This will decide who the message goes to. If you're unsure which message type to choose, call your worker
5. Fill in the 'Subject' field and put your message into the 'Message' field
6. Select 'Send'

Replying to a message

If your worker has sent you a message, you can reply by selecting the message and choosing 'Reply'.