About accessible content

Content that must be accessible

Content on our websites must be accessible.

Our websites include public facing websites, like www.norfolk.gov.uk. They also include internal websites, like our intranet (myNet) and SharePoint sites.

The following content must be accessible:

Web pages
Online PDFs and other documents (such as Word documents, Excel spreadsheets etc)
Online forms
Videos
Images
Text

Content used to deliver our services should be accessible, even if it isn't published on our websites.

What's excluded?

PDFs and other document types published online before 23 September 2018 don't need fixing, unless:

They're essential to providing our services
They are being edited and republished after this date

For example, an application form for free school meals or a reception class place must be fixed. People need these forms to access those services.

It is unnecessary to fix documents like newsletters or minutes. They're not intended to give someone access to our services.

Read things you might not need to fix on GOV.UK

Previous : Overview of Web Content Accessibility Guidelines (WCAG) Next : Responsibility for making web content accessible

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