Norfolk's digital inclusion strategy

People may experience one or more of these barriers to access digital opportunities:

Cost

• Cannot afford a device
• The cost of broadband or data is prohibitive

Skills or capability

• Cannot use online and digital services, set up a device or choose a broadband supplier
• Digital and information literacy skills

Confidence

• Worried about scams and fraud
• Struggle to know where to start

Motivation or fear

• Not motivated to use digital services, don't think they are for them or have no perceived benefits

Access to services

• More challenging barriers to access such as rurality, disability and complex needs