Provider assessment and market management solution (PAMMS)

A PAMMS audit is carried out by a quality monitoring officer from our Integrated Quality Service.

The audit includes a site visit lasting between one and two days. We contact providers to arrange a time and date for the visit to take place.

Preparing for the audit

Providers need to provide us with copies of relevant documentation in advance. We will also ask for requested staff and service users' files to be made available for review during the visit. 

Examples of some of the things we might ask to see evidence of:

• Staff has appropriate DBS checks and refresher training
• Staffing is sufficient
• Care and support plans are sufficiently detailed and regularly updated
• Risk assessments are complete
• Daily records are accurate
• Robust procedures are in place

The inspection

The quality monitoring officer will want to speak to:

• The manager
• A number of staff members
• Service users (where possible)

Providers may wish to prepare staff beforehand and think about the best way to engage staff and service users in the visit. 

If you are unsure about what to prepare before the visit, email qaprovidersassd@norfolk.gov.uk 

What is assessed

Your service will be rated by PAMMS in the following areas, based on the evaluation of the quality monitoring officer:

• Involvement and information
• Personalised care and support
• Safeguarding and safety
• Suitability of staffing
• Quality of management

These are the 16 standards we assess:

1. Respecting and involving service users
2. Consent 
3. Care and welfare of service users
4. Meeting nutritional needs
5. Co-operating with other providers
6. Safeguarding people who use the service from abuse
7. Cleanliness and infection control
8. Management of medicines
9. Safety and suitability of premises
10. Safety, availability and suitability of equipment
11. Requirements relating to staff recruitment
12. Staffing and staff deployment
13. Staff support
14. Assessing and monitoring the quality of service provision
15. Using information and dealing with complaints 
16. Records