Provider assessment and market management solution (PAMMS)

If you receive a rating of 'Requires Improvement' or 'Poor' following the assessment, the PAMMS online system will show where improvements are required. 

The quality monitoring officer will work closely with you to provide guidance and support to help you address these areas. You will need to submit a remedial action plan in PAMMS Provider Portal to tell us what actions you will take. You have 14 days to complete and submit the plan. The quality monitoring officer will contact you if it is not received within this time.

Creating the action plan

The PAMMS system allows you to enter actions you will take to address each issue.

You can also add a timeline and the name of the person who will be responsible for the actions. 

You cannot submit the action plan in PAMMS until at least one action has been recorded against each issue.

There is a short video guide you can watch on the PAMMS Provider Portal to help you create the plan.

Follow-up reinspection

A second PAMMS audit will take place approximately six months after the original report is published.

The quality monitor officer will be in touch and may visit during the interim period to support with improvements to be made.

We would expect your rating to improve due to the actions you have taken.