Provider assessment and market management solution (PAMMS)

After the audit and before the officer leaves, they will give you an initial overview of the visit and a summary of findings.

All information gathered during the visit is then put into the PAMMS system and a draft assessment report is generated. The draft report gives indicative ratings against the assessed standards. The quality monitoring officer is not able to see the ratings until the draft report has been shared with you. The PAMMS system weights the information submitted to give an overall rating.

You will be sent a website link to review the draft report. 

Opportunity to feedback

If you do not agree with our assessment, you have 14 days from receipt of the draft electronic report to comment on any points with which you do not agree. You can make factual accuracy remarks on specific areas and present additional supporting evidence.

The quality monitoring officer will consider your feedback and will amend the report if necessary.

If agreement is not reached at this point you can request a review.

Request a review

In the event of a continuing dispute about a PAMMS report at the point of publication, you may request a review by a senior quality monitoring officer.  We will try to allocate an officer who has no prior knowledge of the audit, but this may not always be possible.

The senior quality monitoring officer will review the report for:

• Robust evidence to support ratings
• Use of evidence against correct standards
• Duplication or re-use of evidence that unfairly skews ratings
• Objective fairness, including appropriate consideration of any factual accuracy remarks or supplementary evidence received
• Internal integrity, to identify and explain evidence which may be contradictory

After the review, the senior quality monitoring officer may:

• Consider the report a fair record of the audit and publish it, or
• Request that the quality monitoring officer make amendments to the report and publish it, or
• Refer the matter to the head of Integrated Quality Service for the decision to publish

If the matter is referred, the head of Integrated Quality Service will review the report in full, along with any supporting evidence and activity undertaken by the senior quality monitoring officer.

The decision of the head of Integrated Quality Service is final.

Summary report

A summary report is published on the PAMMS Provider Portal. Anyone can view this. The summary report includes ratings against the core areas, standards and an overall rating. Ratings are Excellent, Good, Requires Improvement or Poor.

Full report

The full report can only be viewed with a password protected login. You will receive an email from adass@connexica.com with details on how to create a password and access the report online. Do not use Edge web browser, we recommend you use Chrome.

The full report will detail any areas for improvement required.

You will also receive a Microsoft Word version of the PAMMS report. However this version will not contain the overall rating.

Follow-up activity

If you receive a rating of 'Requires Improvement' or 'Poor' you will need to complete a further action plan within PAMMS. You have 14 days to complete and submit this.