Concessionary travel pass guidance

Deferred applications

If you have applied online and we can't verify your details, your application will be deferred.

This does not necessarily mean that you are not eligible for a concessionary travel pass.

We may have been unable to verify your identity with the details you submitted because:

The personal details you submitted may not exactly match those held in the database. Learn more about how to change your details.
You may have applied for your new travel pass or renewal too early. If you applied too early please try again later. Learn more about when you can apply for an age-related travel pass. Read more about renewing an age-related travel pass or renewing a disabled travel pass.
Your existing travel pass may have already expired. Read more about renewing an age-related travel pass or renewing a disabled travel pass.
The pass you are trying to renew was originally issued by another local authority outside of Norfolk. You will need to apply for a new travel pass from us. Read more about how to apply for an age-related travel pass or how to apply for a disabled travel pass.

We will email you to tell you if your application has been deferred and tell you what to do next.

To continue with a new online application, you can email or post us:

Your name
Your address
Your online application number
Copies of your proof of identity. This can include a passport, driving licence or birth certificate. This must be in the same name as your application.
Copies of your proof of address. This can include a utility bill, bank statement, or any other official letter. This must be in your own name and must not be older than 12 months.