'You Said, We Did' SEND in Norfolk 2023-4

Improve communication and shared decision-making

The need for improved communication, stronger working together and shared decision-making.

The inclusion and opportunity team has:

Published case studies about how SEN Support works in several Norfolk schools and their next steps to improve. Some recognise the need to involve parents carers more in conversations about SEN Support.

The Statutory SEN Service has redesigned the service to respond to and increase communication with those who use the service. The changes include:

A move to three teams for each of the three localities from September 2024
Additional EHCP co-ordinators, reviewing officers, support staff, team managers and a third head of service
Continuing to focus on issuing timely and quality plans within the 20-week timeframe
Improving EHCPs using the learning from parent carer and young people's feedback. Sharing good practice in reflective practice sessions with EHCP co-ordinators and social care teams.
Using the Children Services' Quality Assurance framework to share best practice in gathering children and young people's (CYP) and the parent carer voice. It has also checked for CYP and parent carer voice during the quality assurance of EHCPs.
Reinforcing the importance of parent carer and CYP feedback during reflective practice sessions with EHCP co-ordinators and social care teams