Get started with an online account

If you get support from Norfolk Children's Services, you may be able to hold online accounts for your children through Children's Services Online. This will mean:

• The documents we send you will be in your account and you can download them from there
• We can send you forms to complete and send back to us
• You can receive and reply to non-urgent messages securely

Who can have an account

Your worker will talk to you about holding an account if this is an appropriate option for you.

You don't have to agree to be an account holder. If you don't want an account it won't affect any services provided to you by us.

The benefits of an online account

• Your documents are all held in one secure place, where you can easily find them
• Convenience - you can access your account at any time to see your documents or complete forms
• Contacting us - messaging through your account is more secure than email. Also, you don't have to be available for a phone call during office hours.

Your documents include copies of assessments, plans and other forms you'd normally receive. These documents will contain sensitive information about your:

• Support needs
• Health
• History and family situation
• Any services or support that you receive

What you need to get an account

Your Children's Services worker will ask for your email address. You'll then get an email with a unique verification code.

When you receive this, contact your worker to let them know. When you've spoken to your worker, they'll complete some checks and then activate your account.

You'll get an email containing a link inviting you to log into your My Norfolk account. If you don't have a My Norfolk account already, the email will contain a link for you to set one up.

Find out how to access the Children's Services Online portal to set up an account. 

If you want to close the account

You can stop holding an account at any time. Contact your worker or team to ask them to deactivate the account.

Account security

We have comprehensive systems in place to protect your account. This includes the use of encryption, regular security updates and system monitoring.

There is also a secure sign-in process using two-factor authentication.

Help to use the account

This online guide offers advice on using your account. If you need further help, please speak to your worker.