Get started with an online account

Don't use the messaging function in your account for urgent messages. In urgent cases, call your worker or 0344 800 8020.

If you have access to more than one account, you need to use the account of the child or person the message relates to. For example, you might want to message us to let us know when a doctor's appointment for a child is taking place.

If the message is about more than one child, you can use any of the relevant children's accounts.

How to send a message

1. Login to your Children's Services Online account
2. From your dashboard select 'New Messages'. This will open the Messages page.
3. From the Messages page, select 'New Message'
4. In the 'Message Type' dropdown box, select your message type. This will decide who the message goes to. If you're unsure which message type to choose, call your worker.
5. Fill in the 'Subject' field and put your message into the 'Message' field. Please make it clear within the subject who you want the message to go to by giving both their first and last name.
6. Select 'Send'
7. If your worker has sent you a message, you can reply to this by selecting the message and choosing 'Reply'

Download a guide to sending messages

We've produced an illustrated guide of the above advice if you need further help.

Download the guide (PDF) [258KB]