Get started with an online account

This guide is to help you complete each step to get access to the Children's Services Online Portal.

This includes how to set up your My Norfolk account, if you do not already have one. You'll need this to have access to Children's Services Online.

You may already have a My Norfolk account if you've applied for something on the Norfolk County Council website before. For example, you might have applied for a scaffolding license or made an appointment to register a birth.

You'll also need a landline or mobile phone number. You'll need this every time you log in to Children's Services Online.

1. You'll get an email to the email address which you have provided to your worker. This email will have the title 'Set up your Children's Services Online Account'. If your worker says we've sent you an email, but you have not yet received it, check your spam folder.
2. The email will contain a unique code. When you get the email, contact your worker to let them know you have received the email and tell them the code.
3. Next, you'll get an email titled 'Accept Children's Services Online Account Invitation'. It may take a few days for you to receive this email. It contains a link inviting you to either log in to your My Norfolk account or, if you don't already have an account, set one up.
4. If you already have a My Norfolk account, enter your email address and password and select 'Sign in'. You can now skip to step 14 in this guide.
5. If you don't have a My Norfolk account, select 'Sign up now'
6. Put in your email address and select 'Send verification code'. You must use the same email address to which we sent the previous emails.
7. Go to your email inbox. You will have received an email titled 'Norfolk County Council account verification code'. The email will contain a 6-digit code. This email could take a few minutes to arrive. If you can't see it, check your spam folder.
8. Return to the Registration page and input the code into the 'Verification code' field. Then select 'verify code'.
9. Your email address has now been verified. Select 'Continue'
10. Complete the 'Given name' (first name) and 'Surname' fields. Then put your preferred password in the 'New Password' and 'Confirm New Password' fields. Once you've done this, select 'Create'.
11. Put in your phone number. This can be either a landline or mobile phone number, but it needs to have good signal. You'll use this number every time you login to the Children's Services Online Portal. Select either 'Send Code' or 'Call me'.
    • If you select 'Send Code' you will receive an SMS text message containing a 6-digit code. You'll need to type into the text verification code field which will appear.
    • If you select 'Call me' you will receive a phone call. Answer the call and follow the instructions you're given.
12. You'll then need to repeat this process to confirm your phone number.
13. You'll now go to the 'Account setup' page. Select the tick box next to the name of the record you are being given access to. Select 'Yes' from the drop-down box and 'Confirm'.
14. In the pop-up box, select 'Submit'. Once you've done this you can log out of Children's Services Online.
15. Once your account is active, you'll receive an email titled 'New Children's Services Online activation'. This may take a few days. This means that your account is now ready to use. The email will contain a link you can follow to log in to your account, using the email address and password that you have set up.

Download a guide to getting access to your account

We've created an illustrated guide to the steps above if you need further help.

Download the guide (PDF) [443KB]