Get started with an online account

This is how to change the password you need to log in to your account. Please note that when you change your Children's Services Online Portal password, you also change your My Norfolk login password.

1. At the login screen, select the 'Forgot your password' link
2. At the next screen, enter your email address and select 'Send verification code'
3. Go to your email account. You should have received an email with the subject line 'Norfolk County Council account email verification code'. In the email you should find the 6-digit code.
4. Go back to the login screen, enter the code in the 'Verification Code' field and select 'Verify Code'
5. At the next screen you need to enter your new password twice, once in each box, then select 'Continue'
6. You'll now go back to the 'Sign in' page as you have changed your password
7. Now you can enter your email address and new password and continue with the rest of the login process as usual

Download a guide to changing your password

We've created an illustrated guide to the steps above if you need further help.

Download the guide (PDF) [304KB]