Get started with an online account

This is how to access your account once you've received confirmation that it's set up and ready to use.

1. Go to the login page. You'll find a link to this on the Norfolk County Council website. You'll also find the link in emails you've received telling you to login to your account.
2. At the 'Sign in' screen, enter your email address and password, then select 'Sign in'.
3. On the 'Confirm your identity' screen either select 'Send Code' or 'Call Me'. Your choice will depend on which type of phone number you have registered on your account:
   • Send Code is for mobile or SMS text message-equipped devices only. You'll receive an SMS text. Enter the code sent in this text into the verification code field. When you have entered all six digits of the code you'll be automatically signed in.
   • Call Me is for landline or mobile devices. Answer the call and follow the instructions, pressing the # key when prompted to. You'll then be automatically signed in.

If you only have one account, you'll go straight into the dashboard for that account If you have access to several accounts, select the account you wish to access by selecting the name. This will take you to that account's dashboard.

How to log out of your account

The information contained in these accounts is sensitive. So it's important to remember to log out of your Children's Services Online Account if you:

• Have finished using it
• Are leaving your device unattended

You can log out by selecting your name at the top of the screen and then choosing 'Logout' from the dropdown list.

The system will automatically log out after 15 minutes of inactivity. After 10 minutes of inactivity, the screen will display a 5-minute countdown. If you start typing or navigating the account again the countdown will stop.

Download a guide to logging in and out of your account

We've created an illustrated guide to the advice above if you need further help.

Download the guide (PDF) [256KB]